On October 5, 2009
The World’s Most Famous Arena
This last week I attended the grand kick-off for the new customer service drive at Madison Square Garden, the Circle of Service Excellence. It was incredibly well done. Tim Hassett, head of HR at the World’s Most Famous Arena, made sure the message came through loud and clear to everyone of the expectation at MSG to provide legendary customer service to EVERY guest, EVERY time.
What I loved about the kick-off was how they leveraged every asset to make sure the right message got through. Communication is the key to a great program launch. Here is the check list:
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