On November 30, 2009
Rx for Hospitals: A Big Dose of CRM
What U.S. business wouldn’t want a customer base of 37.5 million prospects? In 2008, hospitals in the U.S. registered that many admissions — a number that equals 12 percent of the U.S. population. Yet the hospitals in the U.S. have largely underutilized the customer relationship management tools that could exploit the data in that customer base.
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