On September 20, 2011
3 Free Ways to Amp Up Your Customer Service Today
No training manuals, rah-rah company retreats, or high-tech wizardry required.
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On September 20, 2011
How I Did It: The TOMS Story
Blake Mycoskie explains why he jumped into the shoe business to Start Something That Matters.No tags for this post.
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On September 20, 2011
The Best Ideas You Never Had
Think you've had lots of ideas? In all likelihood you haven't. Not really.
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On September 20, 2011
How Should B2B Companies Handle Twitter “Handles”?
If you're a B2B marcom pro considering extending your social presence to the Twittersphere, you need to think about how to set up your Twitter handles—the @name—to avoid future issues. I advise clients against using colleague names for two reasons.…
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On September 20, 2011
US Agencies Relying on Antiquated Financial Management Systems
Federal agencies are woefully deficient in using modern information technology tools to manage their financial data. Despite calls from Congress and the White House to improve financial data management, agencies "employ a tangled web of disparate manual…
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On September 20, 2011
The Coming Irrelevance of SEO
Before planning the next set of revisions to your e-commerce website, you might consider that consumer behavior is changing -- and search engine optimization (SEO) is becoming less important. Thanks to improvements in trust and safety, as…
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On September 20, 2011
UBS Systems Failed the “Too Big to Fail” Bank
Step aside, Nick Leeson. Get off the stage, Jerome Kerviel. If "Delta One" trader Kweku Adoboli really was responsible for blowing a $2.3 billion hole in UBS, then his chutzpah puts Europe's past rogue…
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On September 20, 2011
Recent Internet Marketing Articles for Sept 20, 2011, Annotated Links
Here are annotated links to a few recent Internet marketing articles and resources I found this week that might interest you.No tags for this post.
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On September 20, 2011
Genbook: Take Appointments Online With a Virtual Receptionist
If you're still booking appointments the old-fashioned way, it's time to check out this online scheduler.
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On September 20, 2011
Netflix’s Bold Disruptive Innovation
Every now and then, the business world presents us with a lab experiment that we can observe in realtime. Netflix's announcement that it is splitting off its DVD-by-mail business from its streaming business is just such an experiment. The DVD…
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