What It Takes to Be a Great Employer

On January 3, 2011

What It Takes to Be a Great Employer

One of the primary definitions of the word "engagement" is "a hostile encounter; a battle." Another is "a specific, often limited period of employment."

In the corporate world, however, engagement has come to signify just the opposite: some blend…


On January 3, 2011

Got Attitude?

What is your personal style; your attitude about life and business and how you project it to the world? How do people respond when you walk into a room? Does your energy portray optimism and hope, doom and gloom, or…


On January 3, 2011

Cloud 2011: Everything as a Service

Welcome to a special BriefingsDirect podcast from the HP Software Universe 2010 Conference in Barcelona, an interview with Kevin Bury, vice president and general manager; and Neil Ashizawa, manager of products, both with HP Software as a

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On January 3, 2011

6 New Reasons to Give LiveOps a Look

LiveOps, a contact center software and call center outsourcing provider, recently announced six new features designed to enhance its contact center cloud solution. The enhancements include Call Flow Authoring Studio, configurable recording, real-time configurable dashboards, call visualization

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On January 3, 2011

My Former Manager Broke His Promise

Your manager fired you and then promised to help you find a new job. Now he won't return your calls. What's going on?
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