On September 9, 2011

Strategies for Smooth Social CRM Implementation, Part 1

Customers' buying behaviors and businesses' engagement models are shifting. Traditional is out, next-gen is in. Today it is the customer who influences and forces the evolution of business models. Cloud-based Internet peer networks drive the buying decisions

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On September 9, 2011

Quirky.com: A Startup that Works “Old School”

Laurel Touby, host of BNET Live's "Secrets of Successful Startups," details the highlights from her interview with Quirky.com founder Ben Kaufman.

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On September 9, 2011

Hard to Swallow: Walgreens Wrote “One Liners” to Sell Illegal Price Hikes to Patients

Internal PowerPoint shows and emails show how Walgreens executives sold the conspiracy to their employees.

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On September 9, 2011

Activists Might Sue Cisco — and Others — Into New China Strategies

Human rights activists are using the centuries-old Alien Tort Claims Act to sue companies in the U.S. for complicity in oppressive government actions overseas.

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On September 9, 2011

Entrepreneurs & FNO

Want to get in on the action at fashion week? Here's a look at how some small businesses are using the event to market their brands.

For Fashion's Night Out last year, New York-based beauty entrepreneurs…

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On September 9, 2011

Bernanke Blames Consumers for Not Seeing How Great the Economy Is

Fed chief Ben Bernanke has figured out the problem with the economy: You. He is mystified by how little you, Mr. & Ms. Consumer, have spent since the recession "ended" two years ago.

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On September 9, 2011

Small Biz Resource Tip: Business Matchmaking

Business Matchmaking

The U.S. government wants to do business with small companies and you want some of the millions of procurement dollars allotted. But how to find the opportunities can be a challenge. Business Matchmaking (BMM) is a public/private procurement…

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On September 9, 2011

True Story: Flying Out of San Diego After the Outage

Yesterday at about 6 pm I was with a few dozen people in the terminal that United Air Lines uses in the San Diego airport.

Things did not look good. We’d been without power for more than two hours, and,…

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On September 9, 2011

Remembering 9/11: One Small Company That Made a Difference

On Sept. 11, 2001, I was supposed to teach this small business about leadership. But here's what that company taught me.

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On September 9, 2011

Why a SaaS Ecommerce Platform Might Not Be Right for Digital Goods

Companies that sell digital goods and services face very different challenges than their traditional retail counterparts when it comes to ecommerce strategy–and ecommerce technology.

Why Digital Goods and Services Are Different

Unlike traditional ecommerce, where the transaction experience…

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