On June 23, 2010
Eurostar: How Not to Treat Customers
Eurostar's trains may look futuristic, but its so-called service is stuck in a time-warp that leaves customer service expert Andrew McFarland in the dark.
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On June 23, 2010
To Win Business, Open With a Painful Statistic
A sales machine reader is struggling with a sales presentation. I provide a suggestion for an opening line, and he uses it to win business from his clients.
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On June 23, 2010
Can Your Business Benefit From an Incubator?
Joining a business incubator has, in all honesty, never even crossed my mind. Many young businesses rely on a hodgepodge of networking events, memberships in groups like Business Network International and chambers of commerce, and the advice and counseling of…
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On June 23, 2010
The Crisis-Fueled Emergence of a New B2B Generation
Complicating the global financial crisis are many potential short and long-term impacts on B2B markets, particularly in the market where my own operations are based, China. From one perspective, the crisis could turn out to have been…
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On June 23, 2010
Apple and the Sweet Agony of Success
Things couldn't be going better for Apple. At press time on Tuesday, its shares traded at $273.85, up $3.68 in volatile trading, on a day when the Dow was down 148.89 and the Nasdaq was down 27.29.…
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On June 23, 2010
The Shriveling Sales Process, or Who Left the Stove On?
The revolutionary changes in the buying process mean that the sales process seems to be shrinking while the marketing cycle is growing. How do we then stay engaged and determine when the time is right to strike?…
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On June 23, 2010
Information Overload: Solutions for Different Personality Types
With so much information online, looking for the bit you need can feel like drinking from a fire hose. Knowing your personality type when it comes to information overload can help you manage the flow.
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On June 23, 2010
Why the Deepwater Drilling Moratorium Will Continue
A federal judge gives the oil and gas industry a temporary win in the legal fight over a ban on deepwater drilling.
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On June 23, 2010
Sell Your Old iPhone for About $200
I'm only a year into my 2-year contract on my existing iPhone 3GS, and I don't want to pay an arm and a leg for the non-upgrade price. Well, here's how you can sell your old iPhone and get at
…
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On June 23, 2010
Managers: Take Back Your Lunch Day Applies to Remote Workers Too
The average office worker takes only 20 minutes of their allowed lunch time, which is a shame. The average remote worker does even worse. Here are some signs you should check on your people just in time for Take Back
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