On August 17, 2011
4 Top Customer Service Tips For Small Business
This post originally appeared on the American Express OPEN Forum, where Mashable regularly contributes articles about leveraging social media and technology in small business.
Once upon a…
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On August 17, 2011
McDonald’s Messes Up: How Not to Handle Service Mistakes
To err is human, but not to learn from the mistake--well, that's so corporate. Learn from McDonald's missteps.
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On August 17, 2011
The 4 Types of Sales Professional
Research shows there are four basic types of sales professional. Which type are you?
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On August 17, 2011
Mind Control: Why the Power of Suggestion Works
New research shows that consumers are more susceptible to the power of suggestion than previously thought.
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On August 17, 2011
Do Tough Decisions Require Making Trade-Offs?
That's the conventional wisdom, but it's wrong. These leaders negotiated solutions that didn't require accepting bad trade-offs.
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On August 17, 2011
NBC’s Deal With Major League Soccer Could Expose Holes in Attendance Numbers
If matches are "sold out" then why are there still thousands of empty seats in the stadiums? Groupon may have something to do with it.
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On August 17, 2011
The E-Shopping Fun Factor
Consumers are savvier than ever. They're also much less likely to be swayed by traditional, in-your-face advertising and commercials. They want, instead, to be entertained and engaged by marketers. In short, consumers just want to have fun.…
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On August 17, 2011
Is Apple Brewing an iPhone Oktoberfest?
Apple has seen a record number of iPhone sales this year, and the company shows no signs of putting on the brakes -- it allegedly just upped its order of handset units from 50 million to 56…
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On August 17, 2011
Who Will Be the Next CRM Idol?
The CRM Idol competition starts this week. If you aren't aware, here's the basic rundown. It's the brainchild of Paul Greenberg, who is no stranger to the speaking circuit and a believer in making CRM entertaining. Idol,…
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On August 17, 2011
MDM and the Next-Gen Green Data Center
Does "green data center" refer to having more greenery around your data center site? No, definitely not. It means reducing your carbon footprint by making effective usage of the core center of your organization -- your "information…
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