On March 22, 2010
Cell Phones: A Security Risk to Your Business?
Last July, Charlie Miller, a professional hacker, announced from the stage of an IT security conference that he could hack any iPhone in the world by text message. "That was a demonstration, it never really happened in the wild," notes…
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On March 22, 2010
Is Your Startup Fat or Lean?
When two clear big winners in the high-end startup world disagree on something as basic as lean vs. fat startups, I’m fascinated. First, because both of them have a lot to say to the rest of us. Second, because it…
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On March 22, 2010
CBS Scores With March Madness and Tiger Woods. Now What?
With March Madness following on the heels of a stellar Super Bowl, a month before Tiger Woods' return to golf at The Masters, CBS is basking in the glow of profitable live big event sports on TV and online. But
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On March 22, 2010
Don’t Get Mad, Get Flexible: How to Become a Respected Team Leader
New research from Melbourne Business School says that if you want your ideas to be taken seriously on a self-managed team of colleagues, then you better learn to control your anger. Do you agree?
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On March 22, 2010
If I Were Chancellor…I’d Cut Down on Budgets
Tax expert Cathy Corns weighs in with her suggestions of the best and worst things a Chancellor could do on Budget day.
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On March 22, 2010
Asking Customers Tough Questions (Podcast)
I explain why some sales reps avoid difficult questions and explain how to overcome that dangerous and unproductive tendency.
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On March 22, 2010
10 Great Project Management Applications
So many projects, so little time. As small business owners, we have to wear many hats. In addition to doing what we set out to do as entrepreneurs, we’re also the sales person, the manager, customer support, and the accountant all…
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On March 22, 2010
Hate Your Commute? Force Google to Find You a Smarter Route
You can use a couple of little-known features in Google Maps to easily clear the way to a trouble-free commute.
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On March 22, 2010
Tired of Racial Stereotypes in Advertising? The U.K. Has a Cure for That.
It's been a banner year for racial controversy in advertising, and that's because it's always a banner year for racial controversies in advertising. The British, however, have a solution for all this: A body that makes official decisions about whether
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On March 22, 2010
Customer Operations Excellence: Edging Toward Your FCR Revolution
Contact center managers have started to think beyond "service levels," "average talk time" and "wait time." Slowly yet steadily, FCR has found its way into customer operations dashboards. A dual function of customer experience and contact center…
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