On March 5, 2010
Celebrities Save Which Endangered Species?
Much like global climate and habitat change threatens giant pandas and black rhinos, global socio-economic and technological change threatens writers. 
Print media outlets are slowly dying, literacy is gradually declining, and…
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On March 5, 2010
Desperately Seeking Relevance: Hotel Bars Host Theme Nights, Hoping to Reinvigorate Themselves
Hotel bars, long-neglected segments of the market, could be the key to revitalizing established hotels while also raising much needed cash. Perhaps the hotels also know that nothing goes better with an economic swandive than a stiff drink. Add trendy cocktails, food and
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On March 5, 2010
Alaska Airlines Snubs Wi-Fi Provider Row 44 — Not to Mention Its Passengers
Last week, Alaska Airlines (ALK) pulled a switcheroo when it decided to go with Aircell instead of Row 44 for its inflight Wi-Fi solution. I've been scratching my head about this move, and it really makes things look bad for
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On March 5, 2010
Take the Video Poll, Tell Us What to Do
We're here to serve you. Do you like our videos, or would you rather just read this stuff? Take the poll and let us know what you prefer.
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On March 5, 2010
That Carl’s Jr and Hardee’s Fire Sale: It’s Still a Good Thing
The sale of Carl's Jr. and Hardee's parent CKE Restaurants to Thomas H. Lee Partners comes at a fire-sale price. But Lee's experience with Dunkin' Donuts and Aramark could help the burger chains innovate.
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On March 5, 2010
Putting a Patent on Human Genes
While patent practitioners are well familiar with and accepting of the phrase that patentable subject matter may include "anything under the sun that is made by man," the U.S. District Court for the Southern District of New…
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On March 5, 2010
Should My Startup Be Incorporated?
When starting a new enterprise, it's always wise to choose the right form of business. Right off, I should say that it is always wise to have a good attorney and a good CPA to guide you.…
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On March 5, 2010
Apple’s Patent Attack: This Too May Be Overhyped
Many factors likely fueled Apple's lawsuit against mobile handset manufacturer HTC. Patent suits have become a competitive weapon -- one that any company dare not allow its rival to use without using it as well. Lawsuits are…
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On March 5, 2010
Tricks of Your Trade: Little Things That Can Make CRM Better
There's an adage in the CRM industry that every successful CRM implementation is customized in some way. That may not be as much of an absolute as it once was. But, in order to gain a true…
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On March 5, 2010
Three things you can do to improve customer service
As I work with companies to help them improve their customer service, some things stand out. These are things a lot of organizations don’t do consistently. Yet if they did they’d find the quality of their customer service would improve
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