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On February 18, 2010

Why CRM Keeps Sales Reps Awake at Night

Although service is gaining in importance as the economy is forcing customer retention to the fore, sales has long been the dominant leg of the CRM stool. Many CRM efforts were spearheaded by sales, and in many

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On February 18, 2010

Follow-up: The Secret of Networking

Networking is crucial to any small business. Whether you’re looking for clients or vendors, who you know will make a difference in the deals you can find. That can translate into attending a lot of networking meetings. Just showing up,…


On February 18, 2010

Waitrose Parks its Customer Service Ethic

Even a customer service champion like Waitrose can get it wrong sometimes. Here, actions of a third party threaten to dent its good reputation.
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On February 17, 2010

Is 31 Too Old for an MBA?

Can you be too old for an MBA after 30? B-school student Aswini Anburajan suggests so in this FT blog. While admitting that the average age of at Judge Business School in Cambridge is 30, Anburajan cautions against waiting till

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On February 17, 2010

Type your question here

Confused about costof goods sold. I THINK it includes Ebay insertion fees as well as final value fees. Does it include Ebay store fee?

For example, if I get a monthly bill from Ebay from the…


On February 17, 2010

sales tax

What is the best way to keep track of sales tax if you don't use a software-based program that keeps track of it?

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