Web Data Services in the Real World

On February 14, 2010

Web Data Services in the Real World

Today, we examine a fascinating use-case for Web data services with Deutsche Borse Group in Frankfurt, Germany. An innovative information service recently created there highlights how real-time content and data assembled from various online sources scattered across


On February 13, 2010

How to guarantee your customers come back

Sometimes you can keep customers coming back by sending them away. After the holidays, one of our readers sent me a customer service story that explains why he will continue to be a loyal Best Buy customer. He and his


On February 13, 2010

How to guarantee your customers come back

Sometimes you can keep customers coming back by sending them away. After the holidays, one of our readers sent me a customer service story that explains why he will continue to be a loyal Best Buy customer. He and his


On February 13, 2010

Google’s Principles-vs.-Profit Juggling Act

Shedding China's shackles on free speech is proving to be easier said than done for Google. The Internet search leader is still censoring its results in China a month after Google's leaders took a public stand against


On February 12, 2010

At the Heart of What’s Ailing Toyota

All you Toyota lovers, put down the Kool-Aid and listen up. The heart of Toyota's problem isn't crisis management, safety, quality, communications, or PR. It's not even accelerator pedals and software. Toyota's underlying problem is a management crisis that's been


On February 12, 2010

Friday Links

? Seth Godin and Steven Pressfield in the same room? Yep, and Portfolio’s Courtney Young was there taking notes. My favorite line comes from Seth: “The only thing all successful people have in common is that they’re successful, so…