Spanked by Wall Street, Merck CEO Orders U-Turn: 13,000 Layoffs

On July 29, 2011

How to Stay Focused on the Important Things

"I want to pass something by you," I said to my friend Jori* who has lost 80 pounds over the past six months. "Our ability to lose weight is based on our willingness to suffer through discomfort. To be a…


On July 29, 2011

10 Ways to Avoid Bad Customer Service

  Make a Good First Impression A customer’s first contact with your company must be a positive experience, regardless of whether that contact occurs via the telephone, the internet, or in person. If clients generally call your company, make sure