How to Manage Your Sales Manager

On August 20, 2009

How to Manage Your Sales Manager

A couple of years ago, BNET ran this video about "managing your manager" as part of a package I wrote for them.  (See: How to Manage Your Boss.)  Since this morning's post "Help! My Manager is Screwing Me Up!" deals with this kind of issue, I thought it would be worthwhile to give this video another look.  It's full of good advice.
On August 20, 2009

Why Best Practice Isn’t Good Enough

What business doesn't want to create the kind of distinctive customer experiences that are the envy of competitors? But what does 'wow' service look like? Not like anything you've seen among competitors, according to Lior Arussy of Strativity Group. To innovate in service, you need to ditch 'best practice' adoption in favour of what he calls "next practices" in this post. In the simplest terms, it comes down to answering customer 'pain' -- Arussy's example is a taxi cab that has installed massage chairs. It's a free service that surprises customers -- so they tip generously and book the cab again. Surprising your customer seems to figure large: Arussy lists some questions to ask about any experience innovation you're considering,...
On August 20, 2009

Your Cash Management System

Do you know how much cash you have? Do you know how that cash flows through your business?

The amount of cash you have on hand is one of the most important metrics for the growth and survival of your company. As a business owner three of your primary financial responsibilities are:

  • Being aware of the business’ cash position
  • Actively guiding the business towards attaining more cash
  • Maximizing the return on cash reserves

To put it simply, you need to know where your cash is, plan its path through the business and how to make the most of every dollar.

Think of cash as the fuel that runs your business. Lacking cash can leave you stranded on the side of the road while the competition zooms by. A business, like a car, won’t go anywhere without fuel. The last thing you want is to be walking for miles with that gas can in your hand.

Accordingly, you must be aware of how much fuel you have in your tank at any time. You must understand the efficiency in which your business is burning it, where your next fill-up is coming from, and how well your reserves are performing. How do you monitor all this? By implementing an effective cash management system; which forms a part of every well managed company’s financial controls.

A Cash Control System

Managing this vital component requires the use of simple, well-documented control systems for the money flowing through the business. It needn’t be an overly complex system, but it must cover two categories: money coming in and money going out.

Money coming into the business includes:

  • Sales Receipts
  • Cash Handling
  • Credit Transactions
  • Invoicing and Accounts Receivable
  • Collections

 Money going out of the business includes:

  • Purchasing
  • Accounts Payable
  • Inventory Control
  • Payroll

Keeping the Cash Flowing In Every Stage of Business

The complexity of your cash management systems will depend on your business’ stage of development.  

In the infancy or young stage of a business, you’re likely to experience periods of growth. Your cash is cycled from revenue to expense very quickly during this time, allowing just enough cash flow to add resources or fulfill demand. If at any point during this stage, there is a major cash shortage, you could be in big trouble. Your cash management system provides an early detection system for such events and allows you to make adjustments before it’s too late.

As your business matures, your cash management priorities shift slightly from a purely internal perspective to a more balanced internal and external focus. Cash on hand and meeting the day-to-day needs of your business is always top priority, but cash is too valuable to be sitting around doing nothing. Businesses with cash reserves can create competitive advantages through joint ventures, acquisitions, research and development, traditional savings and smart investments. While many of these activities may seem more likely for large public corporations, by focusing your efforts in a similar fashion, cash savvy small companies can leverage their cash position as a competitive strategy.

Where do you start?

The fastest way to get your cash and related money management systems in place is to perform a quick audit of your current systems. From there you can create an action plan to get from where you are, to where you need to be.

Begin by assigning a performance score to rank each component of your cash system according to how well it meets its intended goal After you’ve scored each component, or sub-system, prioritize the list in terms of relevancy and urgency. This becomes your development plan for making improvements.

For example, a retail client of mine recently set up a ranking system from -10 to +10, and ranked her cash management systems as follows:

  • Sales Receipts +10
  • Cash Handling +10
  • Credit Transactions 0
  • Invoicing and Accounts Receivable -5
  • Collections -10
  • Purchasing -10
  • Accounts Payable 0
  • Inventory Control  -5
  • Payroll +10

After a careful consideration of which systems would affect her cash flow fastest she prioritized her system development as follows: inventory control, invoicing and accounts receivable, credit transactions, collections, purchasing and accounts payable. This simple step gave her a clear path towards improving all her cash management systems. Of course, each business is different, but this same ranking system and prioritizing your development will lead to the same result my client achieved: a feeling of comfort and calmness, as she experienced a sense of control over all areas of her cash systems.

Share Your Story

Have you implemented a cash management system? How has it helped you?

Six Steps to Maximize Cash Flow

Need help controlling the cash flow in your business? At our Six Steps to Maximize Cash Flow virtual seminar an E-Myth Business Coach will help you identify and maximize the cash in your business. We’ll offer tips you’ve probably never even considered…

Learn more

On August 20, 2009

Marriott’s “Blame the Rape Victim” Strategy Backfires

After saying in court that a Connecticut woman raped at gunpoint, in the Stamford Marriott Hotel & Spa parking garage, in front of her two young children, "failed to exercise due care for her own safety and the safety of her children and proper use of her senses and facilities," the hotel chain is dropping its defense because of a public relations nightmare. The woman, who is suing the hotel for not using adequate security, training employees or monitoring the parking lot. Previous sexual assaults occurred in the hotel parking garage prior to the victim's 2006 rape. Her attacker, Gary Fricker, 56, pleaded guilty to aggravated sexual assault, kidnapping, risk of injury to a minor and robbery. He is now serving a 20-year prison sentence. The strategy against the 40-year-old...
On August 20, 2009

Could Crispin Steal Xbox From McCann? One Wall Street Analyst Thinks Maybe

MDC Partners should get "leaner and meaner" through "optimization of headcount," according to BMO Capital Markets analyst Dan Salmon. Those terms are usually euphemisms for layoffs and job attrition. Salmon says that "hopefully" the company can dump its callcenter operations, whose margins are dragging the company down.
On August 20, 2009

Should Whole Foods CEO Have Taken on ObamaCare?

Whole Foods CEO John Mackey wrote a gutsy and possibly ill-conceived op-ed piece in the WSJ where he took on ObamaCare. But by pushing for less government, Mackey may have angered his company's left-leaning customer base, some of whom are calling for a boycott. Should he have done it?
On August 20, 2009

Tip: Advertise Through Altruism

Phil Orford, the CEO of the Forum of Private Business, is doing something this week that's worth mentioning on its own merit: hiking 84 miles in four days for the sake of a children's charity.  But his endeavor also serves as a good reminder of how benevolent gestures can make for good advertising.

read more

On August 20, 2009

Mylan Seeks Names of Moles; Internal Probe Failed to Find Them

Mylan is looking for the internal moles who leaked documents to the Pittsburgh Post-Gazette about workers who overrode manufacturing software at its Morgantown. Va., plant. Mylan sued the newspaper after it wrote a series of stories about the company based on leaked documents.
On August 20, 2009

Marketing Textbook in Top 250 Blog List

What if the question was: what’s the best book about marketing to read and recommend? And the answer was: read this compilation: Top 250 Blog Posts – Advertising, Marketing, Media and PR Spotlight Ideas. How things have changed.  Not Kotler’s Principles of Marketing, not Seth Godin’s Permission Marketing, not even Jay Conrad Levinson’s Guerilla Marketing. But [...]