On July 21, 2011
Never Miss a Deadline Again
Building in margin time can keep you on track for meeting your goals.
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On July 21, 2011
Netflix Fails the Empathy Test
For years now, Netflix has been among the Web's most loved companies, scoring tops (or, this past year, second) in customer satisfaction for online retail.
Netflix deserves this respect because it delivers a complex service that, 99 times…
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On July 21, 2011
Why Do We Keep Buying from Companies that Diss Us?
Reading between the lines of the latest customer service scores, you'll find this and other paradoxes.
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On July 21, 2011
The 10 Biggest Lies Ever Told in Advertising
From bogus cancer cures to insane weight-loss gimmicks, here are the 10 most misleading ads ever made.
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On July 21, 2011
Phone Bill Auditing Can Save Serious Money
Twenty-five years ago, I was in the business of auditing phone bills for many companies and saving them hundreds of thousands of dollars a year. Back then, that was a lot of money. I felt like Santa…
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On July 21, 2011
How Real Social CRM Systems Will Deal With Google+
Whether you're a user or whether you purposely ducked the invitations to join, you've probably discovered that Google+ is all but inescapable as a topic of conversation.
Responses run the gamut from rejection to an all-in embrace…
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On July 21, 2011
Your Customers Are Talking. Are You Listening?
Customer research can be yours for the asking, if you're willing to pay attention.No tags for this post.
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On July 21, 2011
Seven Signs You Need a Break from Your Business
Whether it's a two-week vacay or regular breaks during your workday, you need to find time to chill.No tags for this post.
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On July 21, 2011
Health Insurance Exchanges Get Off to Slow Start
By Maria Valdez Haubrich
For small business owners—especially sole proprietors, freelancers or people with ongoing health issues—one aspect of the sweeping health insurance reform legislation passed in 2010 was very promising: The bill called for states to create health insurance…
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