On June 9, 2011

Salary Negotiations: Six Steps to a Better Offer

How to finesse your answers when asked about salary requirements, salary history, and other potential minefields.

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On June 9, 2011

Reshaping Indian Higher Education

Indian higher-education today suffers from three serious maladies: inadequate competition among the better institutions, inadequate experimentation, and inadequate measurement of outcomes.

First, consider inadequate competition between the schools. The severe competition among striving, smart youngsters allows institutions themselves to…

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On June 9, 2011

The Comparing Trap

When I joined the Harvard Business School faculty, I received cards and letters from friends and family congratulating me on achieving one of the ultimate brass rings of academics. I felt pretty good about myself until I visited…

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On June 9, 2011

The Art of Keeping Your Audience Coming Back for More

image of Dashiell Hammett quote

We’re starving for stories.

We’re dying to know what happens next.

From those nights thousands of years ago flapping our jaws around the fire, to the hypnotizing work of J.J. Abrams and Charles Bukowski, a particular plot device has…

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On June 9, 2011

Suit Up! Smartphone Rivals Brace for Patent Fights Targeting App Developers

Mobile companies have a growing Achilles heel: patent infringement suits that target important business partners -- especially app developers.

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On June 9, 2011

LinkedIn Trumps Facebook in Popularity Contest

A new study finds that LinkedIn has more friends than Facebook.

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On June 9, 2011

The Key to Great Customer Service

This is the story of how I learned the key to great customer service.

I'd come down to New York for HSM's World Innovation Forum. The first day of the conference, customer service guru and Zappos chief <a…

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On June 9, 2011

Ways To Increase Your Site’s Organic Traffic

Many leading web sites are actively engaged in finding new ways to increase their online profile. As OnlineSocialNetworking.com talked about in an article, search rankings aren’t everything but they are incredibly important. But it’s dangerous to only take one…

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On June 9, 2011

Ways To Increase Your Site’s Organic Traffic

Many leading web sites are actively engaged in finding new ways to increase their online profile. As OnlineSocialNetworking.com talked about in an article, search rankings aren’t everything but they are incredibly important. But it’s dangerous to only take one…

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On June 9, 2011

The Future of Vending Machines ” In Pictures!

Meet the next generation of vending devices, which feature biometric payment, iPod-like touch screens, digital downloads, solar panels, and vastly improved efficiency -- not to mention exciting new business opportunities.

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