On September 27, 2011

Twitter, Travel, and the Power of the Engaged Employee

I travel a lot, as do many of the executives I talk to. So when I give a speech and ask audience members to describe the last time they told their friends to avoid doing business with a company, airlines…

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On September 27, 2011

Ten Clues It’s Time to Replace Your Head of HR

If you're a CEO, can the wrong head of HR cause you to lose your job? Absolutely. Ask the ex-CEO of Pfizer or the ex-CEO of Schwab, who both were fired by their boards in part for poor judgment regarding…

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On September 27, 2011

Oracle Bets on High End With Sparc T4 Servers

Oracle announced its new Sparc T4 server line on Tuesday, stating the new machines outperform IBM Power7 and HP Itanium-based systems. In fact, the Sparc T4-4-based SuperCluster is 2.4 times faster than an all-IBM solution and 5.7

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On September 27, 2011

CEOs Need Courage

This blog post is part of the HBR Online Forum The CEO's Role in Fixing the System.

Some years ago, the then-CEO of Air Products told me that it took his team two months to decide and…

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On September 27, 2011

Moneyball and the Talent Mismatch Facing Business

When I first read Moneyball: The Art of Winning An Unfair Game (the book that inspired the movie that opened this past weekend), I was struck by the similarities of the challenges that General Manager Billy Beane faced…

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On September 27, 2011

Return on Influence, the New ROI

Three years ago, I invented a social media metric. I'd be lying if I said this was a divinely inspired event. I did it because it was necessary.

Here's the story: Three years ago, I was prepping for a…

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On September 27, 2011

Work and Vacation Should Go Together

Over the summer I had an early morning conference call with another consultant and one of his clients. As we were wrapping up, I asked the other two people where they were calling from. One sheepishly said that she was…

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On September 27, 2011

How Facebook’s Facelift Affects Your Business

While users bemoan its most recent changes, Facebook's update may be a good thing for businesses and brands.No tags for this post.

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On September 27, 2011

4 Types of Customers (and How to Sell to Each of Them)

The success of a retail business often hinges on how well its sales staff relates to the different types of people that walk through the doors. Here are the four basic personality types of retail customers and some tips

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On September 27, 2011

CNN Anchor Offers Excellent Advice About Speaking

Next time you're giving a speech or presentation, don't worry about reciting what you've prepared word for word. Instead, use the knowledge you have about your topic to speak to your audience with passion and authority.

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