On May 2, 2011
Salesforce.com Gears Up for a Social, Transparent World
The shift from traditional CRM to social media is creating a new paradigm for customer interaction, and Salesforce.com offers cloud-based solutions to help companies meet this new challenge, Scott Holden, senior director of product marketing at Salesforce.com,…
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On May 2, 2011
When IT Disaster Strikes: The Cloud World’s First Responders
As recent outages at Amazon Web Services and Sony PlayStation Network jar the common perception of IT business as usual, IT failures and performance snafus are nothing new, just perhaps much more prominent. Someone, somewhere got the…
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On May 2, 2011
Why One Big Oil Outfit Is Spending $1.4 Billion on Solar
French oil major Total has agreed to invest $1.38 billion in SunPower, a U.S.-based solar company. Is this an emerging trend or just another Big Oil greenwashing ploy?
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On May 2, 2011
Video Conferencing is Green-But Who Cares?
Video and web conferencing companies spend a lot of time and money trumpeting their green credentials. That's great, but how much does that really impact a company's buying decision?
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On May 2, 2011
Better Service From the US Government? You’re Kidding!
What does President Obama's executive order on customer service mean to your business? More than you think, probably.
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On May 2, 2011
5 Surefire Tips for Hiring the Best New College Graduates
Think you know how to interview and hire young graduates? Think again.
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On May 2, 2011
5 Signs That You’re the Problem
You seem to have really bad luck at work. Stupid bosses. Whiny coworkers. Why do you get stuck with the problems? It may be time to face the reality: You're the problem.
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On May 2, 2011
A Smarter, Better Conference Call System: Let it Call You
Bridg.me works on the principle that it's a lot easier for the conferencing system to call all the participants than the other way around.
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On May 2, 2011
A Smarter, Better Conference Call System: Let it Call You
Bridg.me works on the principle that it's a lot easier for the conferencing system to call all the participants than the other way around.
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On May 2, 2011
Shopping Cart Page Checklist: 16 Things I Look For
Last week in Checkout Optimization: Are You Testing The Wrong Thing?, we looked at the top reasons customers report why they abandoned their last shopping cart. You’ll recall the top reasons had nothing to do with web usability…
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