On September 4, 2009
Blinders May Help When You’re Tooling Around Travelocity
Travel Web sites were among the first category of e-commerce ventures to actually make a buck a decade or so ago. It is astounding, therefore, that recent industry reports show a deep dissatisfaction among many users of these portals. In particular, Forrester Research recently reported on the failings of several of these sites, both in terms of tools and customer service.
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