On September 7, 2009
Email Etiquette Overload
Dear Stanley, In a recent email I used “ASAP” to request that the recipient contact me. The individual called me immediately, was very upset and said to me, “Did you know that when you use capitals in e-mail it means that you’re shouting at the person?!” My reply was that it was an acronym meaning “as soon as possible” and most acronyms are written in capital letters. In business writing, I’ve always seen ASAP in capital letters. What is the proper use? Several others in my department agree with me. Signed, E-tiquette Challenged Dear Challenged, First of all, it sounds like you guys have too little to do. I’d tell my correspondent to get real and stop bothering me with…
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