Say on Pay: Complaints About Debt Collectors Surge
As Americans sink further into debt, so does their distaste for paying it back. Complaints about debt collection rose 34 percent from 2004 to 2008, according to a new FTC report. The agency last year received roughly 79,000 complaints regarding those third-party debt collection services everyone loves so much. That amounted to nearly one-fifth of all consumer complaints to the FTC. The most common complaints about debt collectors involved, in order of prevalence: (1) misrepresentation of the amount or legal status of a debt; (2) excessive telephone calls; (3) telephone calls from collectors looking for other individuals; (4) use of obscene, profane or abusive language; and (5) threatening to sue if payment was not made. In some ways, this is…
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