Surprise! Insurers Are Popular, Study Shows
Here’s a “dog bites man” story: a new study by J.D. Power and Associates shows that homeowners are actually happy with their insurance companies. For the first time in five years, overall satisfaction with homeowner insurance has increased “significantly,” according to the marketing research firm. That’s a far cry from the abuse the insurers took following 2005’s Hurricane Katrina and her sisters, Hurricanes Rita and Wilma. That horrible fall season saw $80 billion worth of damage to Gulf States. Homeowners were justifiably angry when they found out they weren’t going to be paid because insurers claimed that floods and not high winds had knocked down their houses. The triple disasters spawned lawsuits, investigations, television shows and much bad publicity for…
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