On September 10, 2009
The Trouble with Disruptive Change
As my wife is fond of commenting, “change is seldom for the better.” A new chef at the highly rated San Francisco restaurant Ducca decided to make his mark by adding chili to some pasta dishes and grapes to others — with bad results. Mozilla’s latest browser version seems to crash more than their last. There is a company that sells software so that Microsoft Office 2007 works like 2003, for those that preferred the former version. A former senior official at an important federal government agency told me that each time a new head took over, that person undid what the previous person was doing and began something different — regardless of what was working. The tendency for…
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