On August 18, 2009
Why Managers Don’t See Problems Until It’s Too Late
Could that seemingly isolated customer service complaint be indicative of a bigger problem? Is a quality control issue in a single manufacturing plant a harbinger of headaches to come? According to Know What You Don’t Know:How Great Leaders Prevent Problems Before They Happen author Michael Roberto, the answer is quite possibly yes. A professor of management at Bryant University and former faculty member at Harvard Business School, Roberto advises managers on how to spot small problems in their organization that could potentially lead to disaster down the road. He told me more about this when I had the chance to speak with him recently: “The idea in the book is that often when you see a large scale failure, it’s really…
0 Comments