On December 27, 2010

Expedia Punishes American Airlines

Meow! The claws are out between American Airlines and Expedia. Not liking what it sees happening to ticketing rival, Orbitz, Expedia has pre-emptively punished American Airlines pushing its listings to dead last in all ticket searches. Even worse perhaps, customers…


On December 27, 2010

Finally, A Majority of Executives Embrace Experimentation

While he was at Amazon from 1997-2002, Greg Linden prototyped a system for making personal recommendations for other products to customers as they checked out.

Problem was, a marketing Senior Vice President thought these would distract customers from completing…


On December 27, 2010

Finally, A Majority of Executives Embrace Experimentation

While he was at Amazon from 1997-2002, Greg Linden prototyped a system for making personal recommendations for other products to customers as they checked out.

Problem was, a marketing Senior Vice President thought these would distract customers from completing…