On June 8, 2010

What’s Your Company’s Personality?

Companies can take on a life of their own, and strengthening the culture sometimes requires examining the business's collective preferences and quirks. At Dixon Schwabl, a $21.6 million advertising firm in Victor, New York, employees assess…


On June 8, 2010

How to Fix a Toxic Workplace


Leaders of good companies aspire to create workplace heavens. Leaders of workplace hells face more daunting challenges, and many will be lucky to achieve purgatory. But how do you reform a bad culture? We asked…


On June 8, 2010

The Power of Mutual Mentorship


Since joining Fentress Architects two years ago, CEO Agatha Kessler has emphasized that character matters as much as competence in effective workplaces. Employees who work together well are especially important for…


On June 8, 2010

Do You Have a Winning Workplace Culture?

1. Which of the following management styles fit you best?

I'm a policy-driven administrator.

I'm a results-oriented producer.

I'm an idea-driven thinker.

2. How would you describe the ideal corporate hierarchy?

An environment where sovereignty is valued…


On June 8, 2010

The Five Best Things About the iPhone 4

The iPhone 4 may be more evolutionary than revolutionary, but it's still a mighty impressive piece of hardware. Here's our look at five features Apple knocked outta the park.
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On June 8, 2010

Finding the Contact Center’s Service/Profitability Sweet Spot

The consequences of providing poor customer service are well known. What is less obvious perhaps is the importance of providing on-target customer experience as a means to boost profitability -- in other words, neither underdelivering nor overdelivering