On May 26, 2010

A Red-Letter Week for CRM

Last week was busy in a good way, and also in ways that we have not seen in a while -- and at least some of that busy-ness showed promise for the economy and our industry. In


On May 26, 2010

The Future of Training is Still Up to Managers

At the recent ASTD show, all kinds of tech for learning was on display, but no matter how cool the tools the best way for remote teams to learn and grow is to have a manager who is involved. Here


On May 26, 2010

Better by Far: How to Combat Short-Termism at Work

Short-term thinking is the scourge of business, pushing people to the limit while compromising a company's ability to innovate and, ultimately, survive. Neela Bettridge calls for a better workplace balance.
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On May 26, 2010

Google Tries To Prove Its Worth, but Fails

Google tries to charm regulators, the public, and potential advertisers through a report and estimate that the company provides a $54 billion economic benefit to the country. Some short analysis makes the number seem like wishful thinking.


On May 26, 2010

Global Instability Now the Norm, Say Execs

Globalisation always proved something of a mixed blessing. As fears for the eurozone's "PIGS" economies spreads, it wouldn't be surprising to expect execs to view it with a more jaundiced eye. But while they foresee instability as a constant, they


On May 26, 2010

11 Tips for Advanced Search Usability

“Advanced search” means different things to different people. Some ecommerce vendors describe their filtered navigation or guided selling capabilities as advanced search, as does the Internet Retailer 500 Guide. This post considers “advanced search” to be a tool separate


On May 26, 2010

How to Get More Views for Your On-Site Video

In this article, usability and conversion expert Todd Follansbee explains six best practices that will help videos on your set be viewed more often. He also shows examples of poor ways to encourage visitor participation.No tags for this post.