On May 24, 2010
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On May 24, 2010
Are Your Sales Account Plans Too Long?
Forget the exhaustive account plans that include every bit of information. Instead, create a plan that's short enough to be easily understood and updated quickly -- usually two pages or less.
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On May 24, 2010
When Best Practices are Ignored
What happens when your company has a Best Practices Manual that is ignored by your boss? Can you jump in and fix it or do you need to go with the flow?
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On May 24, 2010
Protect Confidential Information Hiding in Your Printer
Did you know that most of the business copiers and some multi-function devices sold since 2002 have their own hard drives? Those drives keep copies of all your stuff
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On May 24, 2010
8 Lessons I’ve Learned As a Small Business Owner
If, like me, you’ve been in business for a while, you’ve made plenty of mistakes. I sure have! But of course that’s part of the learning curve, and if you’re not making mistakes, you’re not growing, changing, trying new things,…
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On May 24, 2010
8 Lessons I’ve Learned As a Small Business Owner
If, like me, you’ve been in business for a while, you’ve made plenty of mistakes. I sure have! But of course that’s part of the learning curve, and if you’re not making mistakes, you’re not growing, changing, trying new things,…
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On May 24, 2010
The Elegant Architecture of the Customer Experience
Smarter organizations today realize that attending to the quality of customer experience could just be the differentiator that they were on the lookout for. When Patricia Seybold introduced "Quality of Customer Experience," the entire world sat up…
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On May 24, 2010
Can Location-Based Services Chart a Revenue Stream?
The location-based service company Glympse has its headquarters in Redmond, Wash. You certainly don't need the company's iPhone app -- which lets people track their friends' locations on smartphones in real-time on maps or satellite imagery --…
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On May 24, 2010
Can Location-Based Services Chart a Revenue Stream?
The location-based service company Glympse has its headquarters in Redmond, Wash. You certainly don't need the company's iPhone app -- which lets people track their friends' locations on smartphones in real-time on maps or satellite imagery --…
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On May 24, 2010
How to Hold a Successful “Virtual World” Meeting
Virtual meetings in platforms like Second Life are still a rarity, but an experiment at British Petroleum shows the possibilities and how you can increase the odds of success.
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