On April 26, 2010

Why the Wall Street Welfare? Four Questions for Goldman Sachs

As Goldman Sachs (GS) executives prepare to testify before a Senate committee on Tuesday, the politicians had better prepare a good brief for the Wall Street titans. These are smart guys. But for once, legislators have the benefit of good

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On April 26, 2010

Classic Dumb Resignation Story

We've all done it or had it done to us: a gutless termination, an untimely resignation, or, in the case of Mahalo CEO Jason Calacanis, a seemingly bizarre and classless response to an employee moving on. There are loads of

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On April 26, 2010

Social Nets Need New Privacy Rule Book, Says Senator

In response to a raft of recent privacy changes at Facebook, U.S. Sen. Charles Schumer, D-N.Y., on Monday asked the FTC to design privacy rules for social networking sites, including clear guidelines on how information submitted to

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On April 26, 2010

The Worst Brand Disasters of the Decade

Here are the five most devastating brand debacles of the past 10 years. All represent a massive decline in brand equity -- a brand marketer's worst nightmare... and then some.
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On April 26, 2010

Does Ritz-Carlton Believe the Racist Customer Is Always Right?

A lawsuit alleging that the Ritz-Carlton Golf Resort, Naples enabled and accommodated a British family's distaste for black people, offers a revealing look at the grim side of the hospitality industry. Instead of telling this one family to take a hike

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