On April 20, 2010

Inside Toyota: Leadership Conflict Turns Destructive

Survival of the fittest requires conflict; that's as true in the boardroom as it is in the wild. Conflict is a key ingredient in all great organizations. But there comes a point when healthy conflict turns toxic, even destructive. Case


On April 20, 2010

Why Soccer Moms Love to Hate the Minivan

Minivans don't get respect, but they offer families excellent use of space and better fuel economy than SUVs. Will a new Prius minivan find customers willing to buck the "soccer mom" thing?
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On April 20, 2010

Google Gives Local Business Center New Name, Features

Google's Local Business Center, which has existed mostly for the sake of helping small businesses attract customers, has undergone a name change today, becoming Google Places.  It's gained several new features, too, to make it more useful than ever.

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On April 20, 2010

The Power of Compounding Conversion Rate Increases

After reading my colleague Melissa Burdon's last two posts about impressive testing wins with a client, I thought it would be fun to discuss the amazing financial gains that come to businesses that keep testing instead of assuming they've gotten