On May 20, 2011

Twelve Ways to Create Barriers to Competitors

The only real way to grow sales and profits is to create innovative offerings with some "must haves" that define new categories or subcategories for which competitors are not relevant. The goal is not only to find and successfully introduce…

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On May 20, 2011

10 Worst (and Best) Companies for Customer Service

New rankings have come out. Don't look now, but your employer may have a halo -- or a set of horns -- when it comes to how customers perceive it.

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On May 20, 2011

Choosy Users May Ditch Facebook for Smaller Social Networks

With more than 600 million members and counting, Facebook is the world's largest social networking community. Lately, however, a lot of people have concluded that this community is too large for their tastes. That has created an

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On May 20, 2011

A Little Silverlight Goes a Long Way in Aplicor’s UI

Aplicor rolled out Cloud 7 last month -- the latest update to its flagship suite -- with some significant changes. One, the user interface, backed by new Microsoft Silverlight technology, is now completely customizable depending on the

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On May 20, 2011

Why Yahoo!’s Cozy Ad Publishing Deal May Be Its Worst Yet

There are so many aspects of this deal that stink, it's difficult to know where to begin. The comical economics are matched only by the sweetheart nature of the pact.

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On May 20, 2011

GOP: What Big Oil Needs is More Legal Protection in the Gulf

A failed GOP bill wanted to do more than just expand offshore drilling. It would have given oil companies in the Gulf of Mexico special legal protection.