On May 5, 2011

Message in a Penalty: The EPA is Going to Crush BP With Fines

BP was fined a record-breaking $25 million for a 5,000-barrel spill in Alaska. The Gulf disaster sent 4.9 million barrels of oil into the water. BP best start saving.

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On May 5, 2011

Using Mobile Phones to Capture Customer Experiences

This post is part of Creating a Customer-Centered Organization.

How well do you know your customers?

We're guessing not as well as you would like to ... and not as well as you'll need to in the future.<br…

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On May 5, 2011

Swamped? Try The Friday Morning Shuffle

Pushing phone calls to a specific block of time opens up whole days to do, you know, your actual job.

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On May 5, 2011

5 Ways to Move Your Small Business into the Big Leagues

Even if your small business hasn't yet hit it big, it doesn't hurt to look and act like it. Start by dramatically improving how quickly and effectively you respond to potential customers.

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On May 5, 2011

Workplace “Rights” That You Don’t Have

You know your rights as an employee, right? In many cases, wrong. Here are some "rights" that actually don't exist. Find out what they are before you pitch your fit.

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On May 5, 2011

Stroke Survivors Can Come Back Strong – and Tech Tools Can Help

Since May is National Stroke Awareness Month, and since I am a stroke survivor, I want to share with you some important information everyone needs to know -- whether you are a stroke survivor yourself, or have

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On May 5, 2011

Reverse Mergers: A Valid IPO Option?

If your company has decided that the time is right for an initial public offering, it should consider the options available to it. There are ways by which a company can become publicly traded without the lengthy

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On May 5, 2011

Customer-Centric Thinking Is Good for the Back Office Too

My wife is a recruiter working in high technology. Recruiters are like every other profession: There are some bad ones, a bunch in the middle who are competent, and some who are truly excellent. I may be

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On May 5, 2011

Sandra Bullock Meets the Quants: How Celebrities Are Ranked for Ad Campaigns

It's obvious that Betty White tops the "most-liked" list. But advertisers are often more interested in the "low awareness, high appeal" stars or celebrities with big recent gains in "likability."