On May 2, 2011

2011: The Year to Date, Part 1

The tone for 2011 in high technology was set in early January: fast, bold, aggressive action and sweeping management changes. In the first four months of the year, high-tech vendors moved quickly and decisively to seize opportunities


On May 2, 2011

bin Laden is Dead: Security Tips for American Travelers

In the wake of the killing of Osama bin Laden and heightened security around the world, it is reasonable for governments to assume some retaliation against the west.à It also is reasonable for...
No tags for this post.


On May 2, 2011

Make Your Customers’ Wait Times Less Painful

On some automated support lines, you can hear the sound of typing begin in the background as you start speaking.à You know you are interacting with robosupport--no human here--so what's with the...
No tags for this post.