Big news from Dropbox today.  They announced hitting 25 million users.

I'm a big, big fan of Drew Houston (founder/CEO…

This post is part of a three-week series exploring the re-invention of the social infrastructure of cities, published in partnership with the Advanced Leadership Initiative at Harvard University.

How can cities be more vibrant, more…

As applications for the 2010 Inc. 500|5000 arrive, we thought it would be worthwhile to shine a spotlight on some of the companies that are vying…

Using social media to engage with potential and current customers is all you hear about anymore.  Doing it properly is not that hard—really!  Just follow these five common-sense guidelines, and you can turn your social media networks into sales channels.

1.…

Until recently, my life has moved along at a steady pace, with periods of hard work interspersed with concerted efforts to slow down and relax. Like most people, I put in long hours, try to improve myself, and worry too…

For the second year in a row, bizjournals.com named Austin, Texas the US city most conducive to the creation and development of small businesses. Fast growth, an expanding job base, and an increase in the overall number of small businesses…

[This post is part of Creating a Customer-Centered Organization.]

The customer's voice has a new champion sitting at the highest levels of power in companies. Whether firms call the position Chief Customer Officer (CCO) or some other label,…

[This post is part of Creating a Customer-Centered Organization.]

Many companies now have senior officers in charge of customer experience. The executives' role is to define the attributes of the customer experience in partnership with their operational colleagues,…