On February 24, 2011

How We Sold England on American Tea

Selling tea to the Brits is like trying to sell vodka to Russians. Here's how New York-based Harney & Sons Fine Teas finally cracked the English market.
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On February 24, 2011

3 Smart Social CRM Things You Already Do

As I've written before, social CRM best practices don't exist -- but only because in order to be most effective, each business needs to tailor its social CRM approach to its specific customers. However, that doesn't mean


On February 24, 2011

Microsoft Hangs Up the Phone on GPLv3

Little did we know when Microsoft's Jean Paoli uttered the words, "We love open source" late last summer that there would be so many occasions in subsequent months to look back on that statement and scratch our


On February 24, 2011

Telephone Company Investors Are Baffled

Where should you invest, what should you avoid, why and when? These are the basic questions every investor wrestles with. There are so many companies in the wireless, telecom and healthcare industries, and they are no longer


On February 24, 2011

Looking for Upscale, Educated Customers? Advertise in Newspapers

By Karen Axelton

Are you looking to reach educated, affluent customers with money to spend? Then consider advertising with newspapers (in print or online).

With so much focus today on online advertising and social media, you might think advertising in…