On September 2, 2009
Five Secrets to Making Any Job Creative
Penelope Trunk argues that "it is nearly impossible to like a job if you are not solving problems that are challenging." But what do you do if you agree that mastering hard tasks motivates you, but you're early on in your career and stuck in a job that lacks creativity?
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On September 2, 2009
August Tech Job Cuts Way Down from July
In a welcome reversal from July, planned job cuts in the tech sector dropped precipitously -- so much so that you might develop a touch of vertigo. It was a better than 88 percent drop from the previous month, far outpacing the overall economy in which planned job cuts were 21 percent lower in August than July, according to figures from Challenger, Gray & Christmas. Here's a summary of the year so far:
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On September 2, 2009
Memo to CIOs: Where to Invest Your IT Dollars
After a tough year of cuts, layoffs, and the pressure to do even more with less, many of you are facing the toughest fiscal environment of your professional careers. Can you achieve your key objectives in 2010 with reduced spending and a smaller staff? It is possible, and many of the answers can be found in your data.
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On September 2, 2009
Apple’s Holding Half a Glass
The news for Apple investors is mixed this week, and the company's stock prices reflect that uncertainty. You'd think Apple's share prices would skyrocket at the news that Apple has finally cracked the China market, and a report that it might cut a deal with Verizon. Or at the news that Mac sales in the enterprise are growing. Instead, Apple's share were down.
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On September 2, 2009
Customer Experience vs. Service-Product
Last week, I made the suggestion that we have overdone our reliance on customer experience as a customer intimacy tool -- something that I stand by. The idea of customer experience looms large, and there is no denying its power as a theme in CRM. But if our interpretation of customer experience is off the mark, as I think it is, then what is the right approach?
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On September 2, 2009
Losing Customers At The Register: 12 Checkout Blunders
This article was originally posted April 7, 2008 and as one of Get Elastic’s most popular, is worth a second look. This post was written by Justin Palmer of Palmer Web Marketing
Losing Customers at the Register: 12 Checkout Blunders
We’ve all heard the adage, “You’re only as strong as your weakest link.” For many e-tailers, both [...]
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On September 2, 2009
Obama Asking Government Workers To Sacrifice But Evidence Shows American Workers Already Have
President Obama is invoking emergency powers granted to the Executive Branch after 9/11 to arbitrarily reduce the planned Cost of Living Adjustment (COLA) for Federal Government employees. The current plan was to provide a 2.4 percent increase to their base salaries. This is on top of any increases they are due to promotions or step increases. Most U.S. salaried workers do not receive COLA but do normally get an increase each year based on merit. President Bush also did this several times during his two administrations. Normally the increase is preplanned. The U.S. military also gets an annual increase to their base pay and in the past many different Presidents have tried to give more to the military then the...
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On September 2, 2009
CEOs Have Employee Engagement Problems, Trust Us
Research out from the Institute of Leadership & Management (ILM) suggests we don't trust our CEOs that much. The Index of Leadership Trust, a survey of over 5,600 employees conducted during the summer, found 31 per cent of us have low or no trust in our senior teams. Unsurprisingly, we place more credence in line managers than top bosses and CEOs of smaller companies have a better trust index than leaders of large corporations. Interestingly, women have a higher level of trust in their senior bosses when they first join an organisation, but this faith in them diminishes over time. In the private sector, leaders in the media are least trusted, while retail bosses scored the highest trust index. I...
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On September 2, 2009
Inside the Examiner.com Purchase of NowPublic: Hyper-Local Media
While pondering today's news that the Denver-based Examiner.com, which aims to be the top local news network nationally and perhaps beyond, has purchased NowPublic, a tech-savvy, user-generated content pioneer based in Vancouver, I couldn't help wondering what William Randolph Hearst would think about all of this. Forgive a long-time journalism professor for an indulgence, but up until the beginning of this century, the ghost of Citizen Kane hung over everything that happened at the old San Francisco Examiner, which for 120 years was the flagship newspaper of the Hearst family's ever-expanding media empire. That all ended late in 1999, when the Hearst Corp. bought the San Francisco Chronicle, and began the process, out of anti-trust concerns, of divesting its ownership...
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On September 1, 2009
Google’s Chief Engineer Explains the Book Search Initiative
Recently, what had been a loose coalition of authors, librarians, and book publishers opposed to the proposed settlement of a class-action lawsuit settlement against Google Book Search brought some heavy-hitters to the table. Amazon, Microsoft, and Yahoo announced they are joining the coalition, apparently hoping to increase pressure on the Antitrust Division of the Department of Justice, which is investigating whether the proposed deal between Google and certain copyright holders would result in a virtual monopoly over the emerging eBook market. Opposition to the deal appears to be growing in some parts of Europe, as well, although the European Union's media commissioner recently expressed her support for Google's effort. Lost in all the legal wrangling over this case, however is...
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