Admitting Uncertainty, Vulnerability Can be Key to Intercultural Business Communications

On September 2, 2009

Admitting Uncertainty, Vulnerability Can be Key to Intercultural Business Communications

Professor J.D. Schramm of the Stanford GSB specializes in helping future executives upgrade their speaking, writing and other communications ability. One important facet of Stanford’s program is fostering an awareness of the challenges of communicating in the international business environment.  To read the first installment about the importance of business communications, please click here. BNET: What are the main tenets of effective cross-cultural communication? Schramm: At the heart of it, it’s necessary that an individual first have an understanding of his or her own cultural biases. It requires a very intensive self-analysis. In what ways do I see the world or operate in the world that could be off-putting to the other side? Then, you need to have an...
On September 2, 2009

Tech Law: SAP Loses, Man to Pay in iPod Scam, Psystar Sues Apple, More

SAP to pay $138.6 million for patent infringement; SCO gets reprieve, judge orders jury trial to decide whether SCO or Novell owns UNIX copyright; Michigan man ordered to pay Apple $650K for iPod scheme; Psystar sues Apple to sell Snow Leopard; and Switzerland tells Google to take down Street Views
On September 2, 2009

How Marvel Went from Bankruptcy to $4B Buyout

The $4 billion offer by the Disney Company to purchase Marvel Entertainment, Inc. is the
apotheosis of an escape from disaster to rival even the most hair-raising Spiderman adventures. When the world leader in comic books, a dying medium, entered bankruptcy in 1996, only a few visionary loyalists saw a viable future — let alone a path to reattain leadership and high profitability.

Yet, as described several years ago in my book Unstoppable (HBP, 2007), this reincarnation is not so unique, but follows the four-part pattern that we discovered at Bain & Company in a twenty year analysis of successful transformations.

The four parts:

1. The imperative of a strong, differentiated core: The renewal of Marvel was based not on leaping to new hot markets, or dramatic new technologies, but the reapplication of the strongest assets in the company's historic core—its loyal customer base, its stable of 5,000 characters, its library of 30,000 market-tested stories, and its brand. These were the elements that made Marvel a dominant force at its best, and these are the elements that rejuvenated it.

2. The value of following the profit pool: Profitability in the entertainment world has shifted dramatically from channels (e.g., stations, magazines) to proprietary content and from analog to digital. Marvel's strategy follows the profit pool.

3. The power of a repeatable formula in the core: The most successful strategic transformations are not those that find a large singular opportunity, but those that find a repeatable formula to take the strongest elements in its core and reapply them to new situations over and over. This is quintessentially true in the case of Marvel's stream of movies, games, self-production initiatives, and even treatment of individual characters (e.g., Spiderman I, II, III....). The great and lasting renewals like the Apple music strategy or the rejuvenation of P&G reveal this lesson too.

4. The latent potential of hidden assets: We found that 90% of strategic comebacks were fueled, in part, by assets in the original core business when it was at its best that were adapted to a new environment and took on new value that had not been previously recognized. This was true of IBM's service business that led its turnaround, or Harman Kardon's automotive business that fueled its renewal, and even of Apple's software interface differentiation and young and loyal customer base.

So often, we found, companies held the right cards, but did not always see how to play that hand, or were organizationally constrained from acting on it until often too late. As surprising as it sounds, the ultimate lesson from Marvel, and others like it, is that the most important thing of all is self-awareness of the core. Yet sometimes that is also the most difficult insight of all — even though it can be right in front of us.

Chris Zook is co-head of the Global Strategy Practice at Bain & Company.
He is on The Times list of top 50 global business thinkers based on his work and
books on how companies find their next wave of profitable growth. Chris currently
lives in Amsterdam, The Netherlands.

On September 2, 2009

Alaska Pushes on Virgin America’s Ownership Question

A couple weeks ago, Alaska Airlines decided to continue its full court press to have Virgin America declared foreign-owned. As we know, if that happens, Virgin America won't be allowed to fly and that's precisely what Alaska is hoping. Their latest attack, however, caught me by surprise, primarily because they've cited me in their filing.
On September 2, 2009

Obama Needs to Become More Leader than Politician

Seeking health care reform, President Obama made a serious mistake by following his political instincts and empowering Congress to develop the plan, rather than drafting his own proposal. It's now time for the president to step to the front of the debate as a leader, not as a political operative. That's the belief of Harvard Business School professor and leadership expert Bill George. Writing on his blog, George observes: "Rather than provide the leadership he promised on this crisis by presenting a comprehensive, integrated health care policy to the American people, Obama is instead playing politics by ceding leadership to Congress." By letting Congress develop a Health Care proposal rather than offering his own, Obama largely excluded himself from the...
On September 2, 2009

298,000 Jobs Shed in August, ADP Says

Private non-farm employers cut 298,000 jobs in August, according to estimates by payroll company ADP, a figure that disappointed analysts' expectations but still showed a gradual easing of job losses.

Businesses with fewer than 50 employees lost 122,000 jobs in August, the smallest decline since September 2008, according to the report. Mid-size businesses (with between 50 and 500 employees) lost 116,000 jobs, and large companies lost 60,000. While that sounds like small businesses bear the brunt of job losses, it's less severe when you consider that they account for a larger share of employment, says Joel Prakken, chairman of Macroeconomic Advisers, which developed the report.

Monthly job losses will continue to diminish for several months before employment hits bottom around the end of this year, Prakken says. He expects positive employment growth in 2010. The total 298,000 jobs lost was more severe than analysts' expectations of around 250,000 but not so far off that it's statistically meaningful, Prakken says.

Small business hiring may lead the recovery since small companies are more concentrated in the service sector, which has a better outlook than the goods producing sector. "Small businesses have their challenges in terms of access to capital and financing conditions, but I do expect them to participate in the recovery once it gets going," Prakken says.

The Labor Department reports official employment figures for August Friday morning. That report should show fewer net jobs lost because it includes government hiring, Prakken says, but is still likely to come in below analysts' expectations.

On September 2, 2009

Eight Phrases to Avoid in Resumes

"Just Do It." "Think Different." "So easy, a caveman can do it." Powerful advertising slogans choose the right words to differentiate their brands; the message is the product. A job seeker's resume is a flagship advertisement in his personal-branding campaign, and weak, hackneyed terms can sink it in seconds. (Remember that even if it passes muster with applicant tracking software, your resume will get about 15 seconds of attention when an HR professional makes her first pass through the stack.) In "Examples of Resume Words to Avoid," Lisa Vaas looks at overused terms that obscure the message of achievement recruiters want to read. "Words like ‘successfully' are pretty lame and overused. ... [Such wording] doesn't tell the reader what he...
On September 2, 2009

Joint Strike Fighter Now Focus Of Budget

The Obama Administration is relying on the F-35 JSF to meet its schedule and needs. The aircraft has become the key component of their modernization plans and defense budget.
On September 2, 2009

Jeff Bezos’ Eloquently Understated 4-Point Performance

I really like this video (8 minutes), not just for what it says, but also for what it doesn’t. As Jeff Bezos stands comfortably in front of the YouTube camera, in a garden, with a flip chart, I’m reminded of the “it’s good to be king” refrain in Mel Brooks’ classic History of the World Part [...]
On September 2, 2009

Set Your Own Screen Resolution on a Shared PC with Carroll

Sharing a computer is the pits. If you're stuck in a "shared resource workspace" or spilt alternating shifts with someone on the same PC, I feel for you -- I really do. One of about a million annoyances with that sort of arrangement is that everyone on the same PC must use the same screen resolution, so you either put up with Dweezil's preference for a large print screen, or you do daily battle, switching resolution every time you log on. Well, no more: Carroll is a utility that lets everyone on the same PC set their own preferred resolution.  Carroll delivers a simple convenience that really should be built into Windows itself; it pops up at startup once for...