Gen Y: Schooling Isn’t Enough, Educate Yourself

On August 24, 2009

Gen Y: Schooling Isn’t Enough, Educate Yourself

Americans are going to university in greater numbers than ever before, but just because Gen Y is the most educated generation yet, doesn't mean they're the most prepared for the workforce. As Mark Twain famously said, "I have never let my schooling interfere with my education", and this distinction still stands: formal education and real-world training are two very different things. Ypulse, for one, perceives a failure of traditional education to give Gen Y a solid grounding in the basics: Companies at once embrace Millennials as digital natives, and cry out about their lack of a traditional foundation. Recently I caught an article in The Guardian on a report... that found a "critical" skills gap in "writing, editing and interviewing"...
On August 24, 2009

Apple: It’s Not the Act, It’s the Cover-Up

After the last 20 or 30 years in the U.S., you'd think that almost everyone had learned one lesson: people get caught in the cover-up. From Richard Nixon's crew to Bill Clinton, from Enron to Conrad Black's Hollinger International, what often trips a person or company isn't what was done so much as how it was covered up. But when push comes to shove, the people in charge panic. That's what seems to be happening at Apple right now, as its management denies rejecting the iPhone version of the Google Voice app. That alone seems like a pretty bold statement, with Apple's response to a letter of inquiry by the FTC saying, instead, that it simply hadn't yet approved Google...
On August 24, 2009

QUIZ: Coping with a Customer Argument

SCENARIO: You're presenting your solution to a group of stakeholders.  Unexpectedly, an argument about your offering breaks out between two factions within the prospect's firm.  The argument grows heated and there's real tension in the room. Here's a quick quiz: [poll id="400"] Click here to get the correct answer » SCENARIO: You're presenting your solution to a group of stakeholders.  Unexpectedly, an argument about your offering breaks out between two factions within the prospect's firm.  The argument grows heated and there's real tension in the room. Here's a quick quiz: [poll id="400"] WRONG: Use your unique perspective to resolve the conflict. You can be absolutely certain this isn’t the first time that these groups have duked it out -- and...
On August 24, 2009

Grad-Free BT Creates Its Own Brain Drain

"Want to kick-start your career with a fast-developing global company," asks a page of BT's website, apparently unaware BT has suspended its graduate recruitment programme. Students should prepare for a kick in the teeth rather than a kick-start. Does BT have a duty to take on a quota of university graduates? A quarter of a million youngsters spill out of universities and colleges each year and if one of the country's top 10 employers cannot take them on, what company will? The truth is the fast-developing company is fast contracting, axing 15,000 jobs in the past year with another 5,000 set to go, plus 10,000 contract workers. Pay's been frozen and the 150,000 still on the payroll were earlier...
On August 24, 2009

Obama, Beer, and Health Care Reform

Here is a frothy business story that the Obamas might enjoy on their family vacation on Martha's Vineyard, where I am writing this. Insiders told me that the President is looking for light beach reading on his getaway. But knowing the President's gravitas, I think he will be thinking about health care reform, even while kicking back.

My story involves health reform (the number 1 agenda item); Kenya (his father's home); global business (which arouses public suspicion but can be a constructive force for change); government tax policy; and beer (the racial peace-making beverage of choice at the White House for Obama, Gates, Cambridge police officer Crowley, and Harvard professor Gates).

The beer part is the most surprising. How common is it to put "beer" and "health" in the same sentence?

Beer, health, Kenya, business, government, and Obama-pride came together a few years ago, soon after a local beer company, East Africa Brewing Limited (EABL), was acquired by Diageo, the global alcoholic beverage giant. Diageo, itself formed from a merger, was tainted by being in a "sin industry" but was earnestly trying to transmit a set of high global standards to its operations worldwide, including responsible drinking and responsibility to communities. When values and incentives are aligned to make "good for society" a part of the core mission, companies can make significant positive contributions to health and other social outcomes. This is the theme of my new book SuperCorp, and the beer story I tell in SuperCorp demonstrates this principle in action. It could give President Obama a lift (if not a high) on his vacation.

Beer is extremely popular in Kenya, but the government used to tax it at a very high rate, making licensed beer unaffordable for many people in a poor African nation. An underground industry of illicit stills, often in homes and garages, provided beer made from ingredients of varying quality, including unsafe water, and held the highest market share. Illicit beer often made people sick — bad hangovers, diarrhea, bacterial infections, and blindness, making lost productivity a problem for the economy and high rates of blindness a problem for Kenya.

EABL adopted Diageo global standards and set about to build the market. Providing a better substitute for illicit beer seemed a way to do well by doing good. EABL entered into negotiations with the central government for a tax reduction in return for a high-quality affordable beer that would, coincidentally, contribute to better health and a stronger economy. Next the company sent a team to travel the country to recruit respected shopkeepers, pub owners, or community leaders as distributors. The beer was launched under the brand name Senator Beer at just about the time that Barack Obama was elected to the U.S. Senate. Senator Beer soon became known informally in Kenya as "Obama Beer."

Consumers loved Senator (Obama) Beer and switched from illicit to the quality-guaranteed brew. It was a big win-win-win. More tax revenues flowed to the government on a volume basis despite the reduced tax-per-drink. Blindness rates went down, and so did hangovers costing lost work days. Diageo won profitable market share, a grateful new distributor network, and an African prize for the health outcomes.

At the White House Beer Summit on race, only one American beer was featured — Sam Adams, from Boston Brewing Company. President Obama drank a Bud Light, owned by a foreign conglomerate. As a patriotic American, a Sam Adams fan, and a friend of founder Jim Koch, I hope that Boston Brewing will outdo Diageo by creating a President Beer with a health theme. Maybe a U.S. beer in honor of Obama can have a pineapple flavor for his birth (fully documented) in Hawaii.

Yes, Barack, you can have your beer and sip it too. You can forge positive public-private partnerships. You can urge companies to direct their product innovation toward solutions to social problems. You can harness the enlightened self-interest of companies that want to be seen as good guys — companies that manage through values can be enticed to contribute to the public agenda in positive ways. That's the power of a SuperCorp — using its clout to produce things that improve lives. Many products, even unexpected ones from unexpected industries, can play a role in improving health.

Let's raise an Obama vacation beer mug to toast new models for the future. Skol, l'chaim, a votre sante, and, of course, good health.

On August 24, 2009

Manage Your Office Plug-Ins with Topalt’s EnableDisable

We all use Microsoft Office (most of us, anyway), but there are surprisingly few tools available to help us make better use of the various add-ins we occasionally install. Do you run an attachment remover? Anti-virus? Office Live? Well, do you know how to turn them on or off? Do you even know how to tell if they're actually running? Then you might want to check out EnableDisable, a manager for Office add-ins. EnableDisable is a straight-forward, free utility that lets you easily turn your various add-ins on or off at startup. It's also a handy way just to keep track of what add-ins you have installed. Office buries the add-in manager so effectively that it's almost impossible to do...
On August 24, 2009

ABC’s “Wanna Bet?” Resurrected for Irish TV … But Why?

Seeing what passes for television entertainment in foreign countries has always been somewhat of a hobby for me, even before there were media blogs where I could write about it. (Who knew that "Charlie's Angels", renamed "Droles et Dames," would still be in reruns in France in 1994?) So, as we are currently vacationing in Ireland, I was curious to see an episode of the truly awful ABC game show "Wanna Bet?" last night, which, from what I can tell, aired for a total of six episodes last summer. The premise: a group of four celebrities (or quasi-celebrities) bets on whether average Americans can perform amazingly weird stunts, like a woman who claimed that she could tell the designer of...
On August 24, 2009

Holiday SEO: Using Amazon Bestsellers for Keyword Research

Wanna do some extremely cheap (free) and fast market research? As lovely as Google Trends, Google Insights and Google’s Keyword Tool are - they are not as valuable as Amazon for commercial keyword research. They can’t tell you which products are most wished for and most gifted. Though it’s hidden amongst a jungle of [...]
On August 24, 2009

Security Showdown: Cloud Computing vs. On-Premise IT

Much of the cloud security debate revolves around perceptions. It's about seeing the glass as half-full. Perhaps it's only a matter of proper practices and means to overcome fear, caution and reluctance to embrace successful cloud computing. Or is the glass half empty -- that in order to ramp up to cloud computing use and practices, a number of potentially onerous and perilous security pitfalls will prove too difficult?
On August 24, 2009

EMC Touts M&A Skill Set

Sometimes you wonder why companies are so desperate to make acquisitions, especially when everyone knows the rate of successful mergers is pretty low. This summer's cat fight between EMC and NetApp over Data Domain is a case in point (although plenty of rationalizations were offered). EMC's Chuck Hollis has an interesting overview of the reasons companies have to make acquisitions, particularly in the technology industry, where innovation comes at a premium and only gives a short-lived competitive advantage. Hollis says: the things that fuel the initial phases of growth of any successful IT vendor only have a limited life span -- the rocket fuel doesn't last forever. According to Hollis, once a company achieves a certain size and success, it's...