Do You Have an “Open Door” Policy that Works?

On July 1, 2011

Sony’s Exec Changes Fail to Impress

Several weeks after the Sony PlayStation Network was brought to its knees by a massive security breach, the company has decided to clean house with an executive reshuffling. Among the changes: Akira Sato, chairman of Sony Computer


On July 1, 2011

MyCyberTwin: Your Customer Service Fantasies Fulfilled

Imagine a customer service agent who can do virtually no wrong. She typically answers questions in about three seconds, with an astonishing 94 percent accuracy rate. She puts callers at ease, offering them information about related issues


On July 1, 2011

Estimated Taxes

I just started doing a small amount of contract work on the side of my full-time position.

Should I fill out the quarterly estimated tax form using only my income from the contract work, as if…


On July 1, 2011

Estimated Taxes

I just started doing a small amount of contract work on the side of my full-time position.

Should I fill out the quarterly estimated tax form using only my income from the contract work, as if…


On June 30, 2011

Branding Lessons from The Ninja

A martial arts expert, Ron Lee has been entertaining corporate audiences as a professional speaker for well over a decade.
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