7 Steps to an Email Opt-in Page That Works

On June 22, 2011

Bringing Customer Service Into Sales

If you have ever owned a car, it is pretty much guaranteed that you have at least one car-buying horror story.  A couple of weeks ago, I came across this post by Peter Shankman in which he took down…


On June 22, 2011

Can a Mere Hyperlink Be Defamatory?

For obvious reasons, this author hopes that a hyperlink, on its own, cannot be defamatory. Yet this is precisely the question before Canada's Supreme Court in Crookes v. Newton. The defendant, who operates P2PNet.net, authored an article


On June 22, 2011

It’s Time to Delight the Social Customer

Last week Marc Benioff was in Boston with another regional Cloudforce tour event, and Stephen Denning has written a good book. There is a connection between them. The day after the Boston Bruins clinched the Stanley Cup,