Category: Latest News

On October 26, 2010

Small Business Confidence Improves In October

Small business economic confidence rebounded in October as more small business owners report economic conditions for their businesses and for the country are getting better, according to the Discover Small Business Watch report.

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On October 26, 2010

The Secret Ingredients of a Best-in-Class Contact Center

Based on the findings of the Competitive Framework and interviews with end-users, Aberdeen's analysis of the Best-in-Class demonstrates that the success of the contact center strategy depends on a combination of specific capabilities and technology enablers. Aberdeen's


On October 26, 2010

A 2-Pronged Approach to Curbing E-Commerce Fraud

Despite advances in technology, online fraud and payment security continue to be significant issues and cost drivers for e-commerce merchants. Web applications are the leading source of data breaches and account for the majority of compromised data


On October 26, 2010

10 Things To Do When People Disappoint You

The problem with people is that they keep letting you down. Since it's not going stop, you need to figure out what to do about it. Here are some options.
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