Category: Latest News

On August 18, 2010

The 2 Customer Experience Killers, Part 2

Last week I looked at an interesting downside of social media. Social media makes it possible for anyone with very little effort to start a blog or social group that thrashes a vendor. Generally speaking, the people


On August 18, 2010

Apple Hunkers Down to Weather Latest Storms

Somewhere, someone appears to have put a curse on Apple. No sooner had its share prices passed the $260 mark on Aug. 9 than a slew of bad news sent them skidding again. Tuesday was kinder to


On August 18, 2010

The Dog Days of Summer and High-Tech Hijinks

In the mid-to-late 1980s, colleagues and friends were surprised when I transitioned from working as an on-camera investigative TV reporter to cover the then-fledgling high-technology industry for specialized trade magazines. After all, they reasoned, how could I


On August 18, 2010

Four Ways to Generate Sales Leads Online

The Internet can be a treasure trove of qualified sales leads, or it can be a time sink that eats up your sales budget. Here are four ways to generate solid leads online.
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