On July 23, 2010
Mining the Contact Center for BI Gems
The use of analytics in contact centers enables management to extract critical business intelligence that would otherwise be lost. By analyzing and categorizing recorded conversations between companies and their customers, useful information can be discovered relating to…
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On July 23, 2010
How Mobile Commerce Can Capture In-Store Sales
Three years after Apple launched the iPhone, mobile commerce has reached a tipping point, driving retailers to change the way they think about their businesses. Mobile commerce has evolved from its origins as a marketplace for "virtual"…
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On July 23, 2010
5 Ways to Be More Productive During the Summer Slump
They're called the lazy days of summer for a reason, but even if half your clients and co-workers are off at the beach, you can still find plenty of productive ways to occupy your time.
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On July 23, 2010
Get a Read Receipt Using Gmail
So what if you are a Gmail user and you want to know when someone reads your message? It turns out that there is a way to get a read receipt without changing your mail program.
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On July 23, 2010
Get Older Workers to Use Technology (Whether They Like It or Not)
There's a common myth that older workers are technophobic and won't use new technology as well as younger workers. This is a myth, and a dangerous one. Here's how to overcome your misconceptions and set your older team members up
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On July 23, 2010
Hyundai More Likely to Kiss Kia Than Kill It, Despite What You May Read
Hyundai acquired a controlling share of Kia back in 1999. True, the two companies have been slow to integrate, but there's no immediate need for the drastic measure that a blogger predicted.
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On July 23, 2010
Hyundai More Likely to Kiss Kia Than Kill It, Despite What You May Read
Hyundai acquired a controlling share of Kia back in 1999. True, the two companies have been slow to integrate, but there's no immediate need for the drastic measure that a blogger predicted.
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On July 23, 2010
Why Health-Insurance Premiums Rise While Insurers Sit on Piles of Cash
Not-for-profit and for-profit insurers are making big bucks by investing their reserves. A Consumers Union report questions whether those reserves are artificially inflated.
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On July 23, 2010
Why Health-Insurance Premiums Rise While Insurers Sit on Piles of Cash
Not-for-profit and for-profit insurers are making big bucks by investing their reserves. A Consumers Union report questions whether those reserves are artificially inflated.
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