Category: Latest News

On June 6, 2011

Mind the Customer Service Gap | BTalk

What your customer expects and what you provide and not always the same. Nick Coster explains how the SERVQUAL methodology explains how you can identify where and why gaps exist.
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On June 6, 2011

Adding the Google +1 Button

As I suspect you’ve heard, Google has formally introduced their entry to the Like and Share button craze with something they have named +1. They’ve been working on this for some time but pushed it live to all last week.…


On June 6, 2011

iOS 5: My Five Favorite Features

What new features are going to rock your iDevice world? Hint: one of them will rid your desk of yet another unwanted cable.
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