On May 17, 2010

ADD Pride: Is Focus Overrated?

The authors of a new book celebrate those who let their attention wander and suggest another path to success apart from careful planning and laser-like focus. In the wild world of the 21st century, does serendipity trump scheming and scheduling?<div


On May 17, 2010

YouTube Reaches Two Billion Hits a Day

Video-sharing website YouTube celebrates its fifth birthday today with the news that it receives more than two billion hits daily.

That&rsquo;s almost double the number of people who tune into ABC, NBC, and CBS combined, says YouTube&rsquo;s owner Google. It&rsquo;s also…


On May 17, 2010

10 Customer Feedback Questions You Need to Ask Yourself

Lots of organisations invest a lot of time, money and effort in getting customer feedback. I also think that lots of organisations waste lots of time, money and effort in getting customer feedback. Why? They ask the wrong questions, they


On May 17, 2010

My Boss is a Rageaholic

Your boss is a ragaholic who is destroying morale and offending customers. Do you say anything, or just keep your head down and try to get through it?
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