On April 28, 2010

14 Tips for Exceeding Clients’ Expectations

"Under-promise, and over-deliver." That's the old adage. If you want to exceed your clients' expectations on a regular basis, it's important to find strategies that don't require too much time or money. After all, you're a small-business owner, so you…


On April 28, 2010

In Defense of Goldman (Kind Of)

Okay, it's easy and fun and often appropriate to dish - or in Senator Carl Levin's (D-MI) mellifluous phrasing, "crap" -- on the fat-cat bankers. Believe me, I have no sympathy for the fabulous paychecks and inflated sense of entitlement