On December 20, 2010
Top 40 Business Tips #34: Over-service
Podcast: Shoddy service is a popular reason for customer churn. So fix up the call centre and look at using differentiated service as a way of meeting expectations.
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On December 20, 2010
Why Norma Kamali’s Aim for Affordable Fashion is on Target
Norma Kamali's always been a trailblazer, and now she's looking to take her line to more affordable heights.
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On December 20, 2010
How I Built a Great Productââ¬Â¦ That No One Wanted
Troy Carroll and his business partner had a great idea for a product that they thought the world needed. Turns out, the world didn't agree with them.
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On December 20, 2010
4 Goal Setting Tips for Better New Year’s Resolutions
How many times have you made the same New Year's resolutions and failed to keep them? Make 2011 different with these four tips to set better goals -- and actually achieve them.
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On December 20, 2010
Pfizer CEO Promised Silence In Exchange for $20M Severance
Pfizer CEO Jeff Kindler's sudden resignation is looking even more mysterious, as SEC documents show Kindler's severance package required him to keep his mouth shut, permanently.
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On December 20, 2010
Peanut- Finance: Swaps as Strategy
The news that health care in Zimbabwe can be paid for with peanuts (and sometimes corn and goats) made the front page of the New York Times. This peanut-finance system, which turned the peanuts into food for hospital…
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On December 20, 2010
How Competitive Intelligence Rules Encourage Cheating
When HP's ex-CEO Mark Hurd headed to Oracle this fall, his former employer sued him, claiming that by taking the job he put "HP's most valuable trade secrets and confidential information in peril." While HP ultimately dropped the…
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On December 20, 2010
Your Boss is Your Client (& Your Colleagues Are Too)
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On December 20, 2010
Healthcare Reform: States’ Lawsuits Could Push Up Medical Costs
Most of the states suing to challenge the new healthcare reform law also are trying to cut soaring healthcare costs. But state reforms will fail if these lawsuits succeed.
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On December 20, 2010
Saving Sales with Abandoned Cart Recovery Emails
Cart abandonment is a sore spot for every ecommerce retailer, who will have some percentage of visitors leave at some point in the checkout process. Depending on which study you look at, average cart abandonment across e-tailers ranges between 60…
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