Sue Big Oil Over Global Warming? Court Tells Katrina Victims, Yes You Can!

On October 21, 2009

Sue Big Oil Over Global Warming? Court Tells Katrina Victims, Yes You Can!

Landowners along the Mississippi Gulf Coast are blaming a mishmosh of oil, coal and chemical companies for property damage caused by Hurricane Katrina as a result of global warming. Yes, that's right, the specter of global warming lawsuits has come to call and thanks to a recent federal appeals ruling, the plaintiffs have earned their day in court. The plaintiffs argument in Comer v. Murphy Oil USA  goes like this. Fossil fuel and chemical companies emitted greenhouse gases that contributed to an increase in air and water temperatures, which caused sea levels to rise and as a result created a more powerful and damaging Hurricane Katrina. We know what happened next: property damage caused by hurricane-force winds and water. The U.S. Court of Appeals...


On October 21, 2009

Why Havas Wasted Its Time Pitching WPP’s Danone Account

Why did Havas' MPG unit bother to pitch Danone Group's £25 million media business? Ever since WPP's Mediaedge:CIA won the business last week, this question has been nagging me. It is no secret that in December of last year WPP acquired Danone's CRM unit, and Danone in turn appointed Y&R Brands to head its CRM efforts in France.


On October 21, 2009

Enterprises Will Loosen Purse Strings for IT in 2010

Enterprises worldwide will begin spending a little more on IT in 2010, according to market analyst firm Gartner. However, businesses will hold off on hardware purchases, instead spending money on software, telecommunications and IT service, according to Gartner's predictions. IT spending growth will occur in three areas in 2010, Gartner analysts said at the research firm's symposium and IT expo.


On October 21, 2009

How to Bulletproof that Big Sale

This is a guest post from my friend Donal Daly, CEO of The TAS Group, who would like you to check out his site: www.sales20network.com! SCENARIO: You're feeling really good about the deal -- the one you're counting on to make your quota this quarter. Everything seems to be lined up. Your customer contact, Joe, has told you that you should get a verbal order within a few days, and paperwork soon after that.  Now, IMAGINE that you just missed a call from Joe, and you're listening to the voice mail: "Sorry, but we won't be placing that order with you, because..." The voice mail ends before you hear the reason. Imagine how you feel.  You can't believe it. You're...


On October 21, 2009

How Successful CEOs Respond to Failure

Failure. We don't like to talk about it. But we all worry about it.

We worry about it in the present: Why am I not doing better in my career? Do my coworkers think I'm messing up? Is my boss unhappy with me?

We worry about it in the past: Why didn't I speak up at that meeting? Is it my fault I got laid off last year? What if I hadn't left that job ten years ago?

And we worry about it in the future: What if I don't get the project done on time? Will I end up without a bonus? Am I going to get fired?

I've recently been talking to CEOs as part of a project I'm working on documenting how people recover from their careers taking unexpected dips. I've met people who've seen their hopes dashed when they were passed over for promotion, others whose vast fortunes were erased by accounting scandals, those who've had their comfortable lives upended when their parents lost their savings, and even people who've simply and terrifyingly slipped and fell, putting them out of work and nearly into paralysis.

In all these stories, the common thread has been that while the failure was, theoretically, avoidable, since the cause always came from an unexpected direction it wasn't really preventable. One man, walking to a doctor's appointment while worrying about overseas competition for his manufacturing business and political intrigue involving investors, was hit by a car. He literally did not see it coming.

I can empathize with these managers. I once mismanaged my own company into ruin. I had an (initially unknown to me) alcoholic business partner and my trust and faith in him brought us both down. In my case, "only" 200 people lost their jobs and I ended deeply in debt. More difficult to cope with, both my business partner and father died during the crash of the company.

At one point I found myself standing on a Manhattan street, totally motionless, my body unwilling to move forward or backward. Wracked with doubt about every decision I'd ever made, I must have stood there for a half hour.

And here's where the CEOs I've talked with are different than me. Faced with failure, they stayed in motion. They quit the bad job, they separated from investors they conflicted with, they got up off the sidewalk and went back to work.

They suffered as much as I did from doubt and worry, but they kept at it. Sometimes they succeeded, sometimes they didn't. As Tom Watson, the founder of IBM said:

Would you like me to give you a formula for success? It's quite simple, really. Double your rate of failure. You are thinking of failure as the enemy of success. But it isn't at all. You can be discouraged by failure — or you can learn from it. So go ahead and make mistakes. Make all you can. Because, remember that's where you will find success.

Here's another way to think about it. Once I was trying to fix a toilet and water began to blast upward from a fitting. The building Super, who was watching me, commented, "You know the difference between a professional plumber and an amateur?"

"No," I said, frantically searching for a towel.

"The professional makes as many mistakes as the amateur," he said, swinging a wrench onto the main valve and closing off the fountain, "The difference is, a professional fixes them faster."


On October 21, 2009

Don’t Let Your Strength Become Your Weakness

One of the first things I ask my new clients to do is write down three of their key strengths and three of their flaws. Typically, strengths might be attention to detail, focus, and drive; flaws can be delegation, lack of creativity, and people-management skills. I then ask clients to look carefully at what they have written. Often, they will stare at the paper and then at me. They will ask me to explain. Rarely do they see the connection.

The fact is that our flaws are often the mirror image of our strengths, and it's important to realize that we should not over-develop our strengths, causing them to turn into flaws. There is always an optimal point: confidence that doesn't border on arrogance, wit that doesn't slide into sarcasm, and diligence that doesn't become perfectionism. I have observed many leaders who have fallen into the strengths/weaknesses trap. Having been praised and rewarded for demonstrating particular strengths throughout their careers, they become blind to the shadow sides of these strengths. Often, this blind spot can derail a career.

I was therefore very interested to read about some new research that delves into leaders' dark sides. The researchers interviewed 18,000 U.K. leaders over a decade (1999 to 2009) to discover what derailed them under pressure. They identified 11 derailers — strengths which turned into flaws under pressure. These include shrewd-mistrustful; charming-manipulative; vivacious-dramatic; and diligent-perfectionist. These "Dark Side Characteristics" were present in 85 percent of the leaders surveyed, with 16 percent having three dark-side characteristics.

Interestingly, the most common dark side characteristic in the U.K. is dutiful-dependent, that is being too appeasing and accommodating when under pressure. Additionally, a quarter of U.K. leaders also tended to withdraw from difficult situations and become remote.

The implications of these findings are significant for companies battling with the uncertainties of the new economic era. Consider, for example, a company whose senior executive team is uniformly dutiful: what happens when they encounter a crisis or an all-powerful CEO drives their strategy in the wrong direction? Common sense dictates that they should meet the crisis head on or challenge the CEO, yet the research suggests they are more likely to jointly keep their heads down. This behaviour was revealed at the Royal Bank of Scotland as it came under severe pressure last year: it became apparent that the senior team had not properly challenged the strategy or called the CEO to account.

I am sure that we can all come up with examples of managers and leaders who are unaware of the shadow side of their enthusiasm (volatility), charm (manipulativeness) or focus, (passive aggression). All too often they are aware only of the positive effects of their personalities, screening out the negative impact on those surrounding them. If they remain impervious to feedback — or the organizational culture doesn't support individual feedback — then senior leaders can be in serious danger of sabotaging their careers as well as their companies. A leader embarking on a senior role should remember that there are many things beyond his or her control that can derail them: they should not add their own blind spot to that list.

So what can organizations and individuals do?

1. Look out for potential derailers at the recruitment stage. Don't be dazzled by outstanding performance in one area only to overlook a lack of basic competences in other areas. Tough, results-focused executives might be desirable, but these traits must be balanced with some understanding of how to manage people. Similarly, recognize that success in one company does not necessarily mean guaranteed success in another organizational culture.

2. Ensure that careers are managed in a sustainable way. Many organizations fast-track high fliers beyond their real capabilities, ignoring their limitations and flaws until they emerge in times of pressure. This can be highly damaging to the individual, team, and organization.

3. Use feedback and psychometric tests to raise awareness. Regular 360 feedback surveys can help executives and top teams (including the CEO) identify, understand, and analyze the real impact of their flaws. Psychometric tests such as the HDS can also help executives understand where the fault lines lie in their personalities. Using this information, they should work on a personal strategy to manage these flaws, either through coaching or training programmes.

4. Understand how traits vary across generations. The research found, for example, that members of Generation Y are more compliant and dutiful than other generations, which could make them reluctant to take decisions or challenge the status quo. Generation Xers, meanwhile, have more social skills, but can be perceived as being superficial or manipulative if they overplay their hands.

What are your thoughts on the dark side of leaders? Have you any further evidence or experiences of how strengths can turn into weaknesses? Do you have any experiences to share of derailers — your own or those of others? And have you come across any interesting ways to ensure that strengths are not overplayed?


On October 21, 2009

FDA to Food Industry: Shape Up on Nutrition Labels or Face the Consequences

The Food and Drug Administration has put its foot down: the food industry must come up with a reasonable, standardized front-of-label system or risk having one imposed upon it by the government. "If voluntary action ... does not result in a common, credible approach to front-of-package and shelf labelling, we will consider using our regulatory tools toward that end," the agency wrote in a letter. Note the use of the word "credible." ConAgra, General Mills, the Coca-Cola Company and a bunch of others recently launched the Smart Choices program, which was supposed to be the food industry's solution to nutrition labeling. Unfortunately for these companies, Smart Choices lost credibility after the media picked up on the fact that the program...


On October 21, 2009

Did Pokemon Contain Subliminal “Leo Burnett and 4Kids Are the Devil” Message?

An episode of the cartoon Pokemon contained a message that, when played backwards, says, "Leo Burnett and 4Kids are the devil, Leo Burnett!," according to this YouTube video and Wikipedia. A hoax? Possibly. They've been going around recently. AgencySpy and Adverblog both bought it. It seems a bit too good to be true to BNET.


On October 21, 2009

DVR Viewership in Primetime Is Very Consistent 16-17 Percent

Last week's Nielsen data on how many people were watching TV programs on a time-shifted basis, via DVR (as opposed to online), proved so interesting that an expanded list from my friends at Mediaweek of last week's DVR viewership seemed worth posting. Data from the top 30 DVR-ed primetime programs (as opposed to last week's top ten shows) demonstrates an amazing consistency in what percentage, on average, DVRs their favorite shows rather than watching them live. The average for this group of 30 shows was 16 percent of the overall audience for the program; the list of only the top ten from last week had an average of 17 percent DVR viewership. (Total DVR penetration in the U.S. is approximately...


On October 21, 2009

Pfizer Won’t Share Wyeth’s Q3 Numbers; Layoff Announcements Due This Week

Pfizer employees and investors were probably equally frustrated by yesterday's conference call. Management said it had axed 11,200 jobs at the company and planned to announce more layoffs this week (the merger requires 19,500 jobs to go); and despite pleas from two analysts Pfizer said it would not provide Q3 sales numbers for Wyeth.