How Entrepreneurs Should Handle Succession

On October 15, 2009

How Entrepreneurs Should Handle Succession

This is second of two columns in which I address, in collaboration with my good friend and colleague, Dr. Steven Berglas, the unique challenges that entrepreneurial family businesses builders face in leadership succession. The first post describes how entrepreneurial founders can unwittingly sabotage the succession process.

Entrepreneurs who create and build businesses from scratch are nothing if not street smart. They know business, as well as the trends that impact businesses. I am not certain that all successful family business founders know this statistic: most (60-70%) of all family businesses that lose a founder to retirement or death are sold or liquidated — i.e. not passed on to the founder's heirs.

Many theories attempt to explain why entrepreneurial ventures fail to thrive under the stewardship of a founder's heirs. Most pin it on the loss of founders' charismatic leadership and their personal devotion to the business. Assuming this is so, the fact that so many founders fail to prepare for the life of their "other child" — the business — after they are gone is very unfortunate.

My last post examined some of the most important factors responsible for this anomaly. This post will provide suggestions to founders who are facing succession. Our goal: To prevent the ancient Chinese adage about family firms — Shirtsleeves to shirtsleeves in three generations — from proving true.

Given the devastation brought upon an entrepreneurial venture that has not prepared for a founder's departure, I advise all business founders to follow the procedures outlined below as soon as possible, even if they have no intention of retiring before age 99. It's an ounce of prevention that is worth infinitely more than a pound of cure.

The first step in preparing for an entrepreneurs' passing the baton involves adjusting their perspective vis-à-vis the leadership role they have held:

  • In preparing for transition, founders first need to face the reality of the personal dependence that their companies — and their families — may have on them. Founders need to begin managing the practical implications of departure long before they leave the business.
  • If founders plan to pass the baton of leadership to their children, they need to realize that this may well become not only a financial drama but also an emotional drama. Surprising heirs and potential leaders after the death of the founder is a terrible idea. Founders need to have thorough communication with family members about both who is going to do what as well as who is going to get what before the actual transition occurs.
  • Founders need to pick a successor before they leave, and not put off this difficult decision until the last minute. This can be especially tough for parents, who have to balance their desire for the future success of the business with their desire for the future success of their children.
  • Founding parents need to get objective third-party advice during the selection process. Even if the selection decision is made, it can be hard for parents to realistically assess the developmental needs of their own children. We have seen founding parents be both unrealistically positive — and unrealistically negative — about their children's potential for leadership.
  • In some cases, eternal advisory boards may facilitate the succession process. Even though the founder may make the final call, family members may be more likely to accept the decision when external advisors make the recommendation.
  • Parents and siblings need to be aware of — and avoid whenever possible — a common problem that Dr. Berglas defines as splitting. Splitting occurs when family stakeholders may go to Mom if they don't like what Dad is doing (or vice versa). They may also go to siblings and develop "sides" that end up in conflict. If founders are not careful, the succession process may begin to resemble the Survivor TV series more than an orderly transition that benefits the business. By counseling children about the dangers of splitting before it happens, founders can reduce the odds that it will happen.

In planning for transition, founders need to not only consider the needs of the business, they need to consider their own needs.

  • Entrepreneurial founders typically prefer action to introspection. If they do not consider their own needs before the transition, their needs will begin to become obvious as the transition time nears. Transition is challenging — especially for founders. While many founders may seem themselves as tough business people, they may be very emotionally vulnerable when it comes time to let go of their business. By facing up to their own fears and concerns, they can be more honest in communication and planning with successors.
  • Family members need to be advised to help more and judge less during the transition process. If family members are aware of the founder's vulnerability during this process they will react more with sympathy — and less with cynicism or judgment. The more supportive the families members are, the more likely the process will work effectively.
  • One simple piece of advice that I give any of my friends who are getting a divorce is to reach an agreement as soon as possible. No matter how unfavorable the settlement may seem before the lawyers get involved, it is almost always better (for both parties) than the settlement after the lawyers get involved. I have the same advice for entrepreneurial leaders and their families. Reach an agreement concerning succession — make peace that everyone will not get everything that they want — and live with it. If a founder dies or leaves the business and a legal dispute follows — everyone will probably lose. Lawyers will make lots of money, family members will damage relationships, and competitors will rejoice — and may even recruit family factions to join them.
  • Finally, entrepreneurial leaders need to find something else to do before they depart. If they don't, they will probably drive their spouses, adult children, and leaders of their business crazy. By finding work that will provide happiness and meaning after leaving the business, leaders can be much more effective in planning for transition while leading the business.
This is a fascinating topic. Steven and I are sure that we have only touched upon a few concerns and suggestions about family entrepreneurial succession. What have you observed? What are your suggestions? Please send in comments.
On October 15, 2009

Five Mental Habits of Innovative People

Yesterday we posted a TED talk from Stefan Sagmeister which suggested that one way to boost your creativity was to take a one year sabbatical to Bali. While that's certainly one (very enjoyable) plan, those of us that don't have a one-way ticket to the South Pacific, may still be in the market for other, slightly less expensive, methods to boost our innovative thinking and generate fresh ideas. Thankfully, a recent interview from the HBR editor's blog suggests that the key to improved innovation isn't a tropical vacation (I won't tell the boss if you won't) but rather five habits of mind shared by many successful, innovative business people. Professors Jeff Dyer of Brigham Young University and Hal Gregersen of...
On October 15, 2009

Get Comprehensive Travel Assistance on Your iPhone

As I learned from Bruce Willis's character in the classic film Hudson Hawk, when you travel, you can never be too prepared. And to that end, you can fill your iPhone with a slew of single-purpose travel apps and URLs to access information via the Web, but why bother when you can carry a single app that does pretty much everything a road warrior or Bruce Willis could need? USA Today AutoPilot is a surprisingly comprehensive travel app that pulls in your travel itinerary from TripIt, along with flight tracking, flight delays, and a robust travel directory with contact information for airlines, hotels, and rental cars. And, of course, don't forget about the USA Today-powered weather information for your destination...
On October 15, 2009

On Cities, Food, History, and Future

In honor of Blog Action Day, the video here is a 15-minute TED talk by Carolyn Steel, author and architect. Among the startling things she says here: We lose about 47 million acres of rainforest every year. And at the same time, we lose about 50 million acres of farm land to salinization and erosion. Half the [...]
On October 15, 2009

Quality of Collaborators Counts, Not Quantity

Try to partner with too many businesses, and it will be far more difficult to achieve a meaningful relationship, according to "The Benefits of Commitment," a recent article in the MIT Sloan Management Review.
On October 15, 2009

APM LLC Benefits From Air Force Stimulus Construction Profits

The U.S. Air Force at Wright-Patterson AFB in Ohio used their existing contractor APM LLC to execute several million in "Stimulus" projects despite the fact that they are banned by other facilities and under investigation about whether they are really minority owned and qualify for those advantages in contracting.
On October 15, 2009

Seven Ways to Protect Your Business From Identity Fraud

Here's a sobering thought for you: More than a third of British small firms have been targeted by identity fraudsters and suffered financial loss as a result. Maybe you were aware of the fact identity fraud is the fastest growing crime in the UK, but just thought it was one of those things that happened to other people. Monday saw the start of National Identity Fraud Prevention week; a concerted effort to get businesses and households around the UK to tighten up their security measures. In corporate terms, ID fraud most commonly occurs in one of two forms: Impersonation and hijacking of a company. Company impersonation sees fraudsters setting up their own company while posing as the owners of an...
On October 15, 2009

Wasserstein: Remembering an Unlikely Heroic Leader

I'm more sad than I should be that Bruce Wasserstein died yesterday. A 61-year-old legend — or relic, take your pick — of the go-go 1980s. Bid 'em up Bruce, whose every strategic move and thought was chronicled and often heralded by the popular business press. He had more than his share of time in the sun.

But somehow, Bruce's death signals the end of a something we may never see again. A time when dealmakers were masters of the universe. When one man could be considered so powerful and important that deals and markets moved on his say so. It was terribly exciting. Though Bruce Wasserstein was anything but charismatic in person, he was, improbably enough, a heroic leader.

For about a month, Bruce Wasserstein was my boss, back in the 1990s. The publishing company for which I was an editor and publisher, had been on the auction block and our fate looked grim. We were likely to be split into chunks, sold in part to an unexciting conference group company. Those of us who believed we had built something very special were crestfallen to think of ourselves as part of a yard sale.

But at the 11th hour — quite literally — Bruce Wasserstein swooped in as a white knight to buy the whole company. Not only would our various entities around the country stay intact, but there was something thrilling about being seen as so valuable that Wasserstein threw a preemptive bid on the table at the last minute.

When Bruce won the bid, he celebrated with a few of us who were leaders of the company, by taking us to his regular lunch haunt: 21 Club in New York. I had already made plans to leave the company to take another job outside New York, but somehow having the opportunity to have lunch with Wasserstein at the famous lunch spot of titans, was the perfect capping detail of my New York experience. It was, as I recall, a terribly ordinary lunch. Wasserstein had his usual table (center of everything) and the wait staff knew what he always liked. He made small talk with us — and nodded around the room to the array of powerful characters who were also regulars. I was particularly thrilled that a group of lawyers I knew from working in London happened to be there — and made a point of coming to me to say hello. I, too, had "people." And clearly, I thought with pride, Wasserstein could see that.

It was the first — and only — time I talked to Bruce Wasserstein. My conclusion then was that he expressed himself better in actions than words. Indeed, when we interviewed him at his Rockefeller Plaza offices for our January 2008 article, he proved masterful at pregnant elisions ("The deal was what it was," he offered at one point). But over the course of many hours of conversation, a picture emerged of a brilliant and creative dealmaker who cared deeply about creating value of all types — economic, organizational, and personal — and who seemed driven as much by a desire for elegant solutions as to close the deal. In the interview, Wasserstein revealed his idiosyncratic approach to the challenge of creating value — as a manager, a dealmaker, and as an adviser to CEOs. HBR tried to distill some of his best thinking in an interview we published last year.

As I reread the HBR article yesterday, I was reminded of what he'd accomplished, what he'd seen, and who'd he'd influenced in his decades — and it amounted to so much more than merely symbolize a bygone era.

On October 15, 2009

The State of the Magazine Industry

Magazine publishers have had the comparative luxury of sitting back and watching the long, slow-breaking tsunami that is the web pummel the newspaper industry for long enough now that they somehow seem better positioned to survive their own gathering storm. That, at least, is one impression from this week's first-ever Innovation Summit held by the Magazine Publishers of America. There's less panic here among executives than sorting through of various strategic alternatives. The consortium concept, as pushed by Journalism Online (Steven Brill), turns out to have competition, according to John Squires, Executive Vice President of Time, Inc. "We're talking to a the various players," he told the convention, "There may be five or six such options out there, which is...