On November 9, 2010

Righting the Ship of Indian Microfinance

News coverage continues this week on India's microfinance crisis. The crisis was precipitated by media reports that dozens of indigent borrowers in the state of Andhra Pradesh had committed suicide, unable to see a way out of the debt they…

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On November 9, 2010

Top 10 Business Planning Mistakes #1: It’s Planning, not Just a Plan

(Note: this is the tenth and last of a 10-part series listing my revised top 10 business planning mistakes. The list goes from 10, the least important, to 1, this one, the most important.)

Planning is vital…

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On November 9, 2010

Why Leaders Need a Good Shrink, Not a Coach

Here's a dirty little secret: dysfunctional leaders don't need executive coaches or the advice of leadership gurus. What they need are shrinks ... and plenty of psychotherapy.

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On November 9, 2010

How to Become a Thought Leader in Six Steps

It's gospel that you have to cultivate your personal brand, particularly if you have designs on the C suite. But because everyone has a brand nowadays (Tom Peters describes it as "your promise to the marketplace and the…

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On November 9, 2010

Oracle’s SAP Lawsuit Problem: You Only Get Money for Real Damages

Oracle CEO Larry Ellison sang the copyright-infringement-hurt-us-so-bad blues in his testimony in the company's suit against SAP. However, actual damages may be a lot lower.

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On November 9, 2010

Management’s Little Black Dress: Essential Practices for Leaders

Since Coco Chanel unveiled her iconic black dress in Paris in 1926, that little black dress has become a clothing essential in every woman's wardrobe.

In a similar vein I have been working with an…

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On November 9, 2010

Qantas A380: Airline Earns Black Eye for Poor Customer Response to Crisis

Throughout the A380 grounding, Qantas has struggled with its customer service procedures. People are not getting the information they need, and it's giving the airline a black eye.

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On November 9, 2010

Training for Nuclear War and the C-Suite

This post is part of an HBR Spotlight examining leadership lessons from the military.

For four years in the early 1980s, John Meyer spent most of his time in an underground bunker with only one other person, 150…

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On November 9, 2010

The 7 Secret Sins of Sales Management

Here are the seven ways that sales managers murder productivity, even as they're trying to make everyone productive.

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On November 9, 2010

How to Beat the Recession: Give Up Control

HCL Technologies has beaten the recession by putting employees first and customers second. Here's how giving employees more control has helped the business grow 20 percent year over year.

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