Meijer Plans Detroit Supercenter, Michigan Plans to Reward New Food Stores

On September 11, 2009

Meijer Plans Detroit Supercenter, Michigan Plans to Reward New Food Stores

Michigan is ready to grease the wheels for retailers who want to bring their act to the state, and Meijer is in a position to gain. Earlier this summer, word got out that Meijer had been assessing a property at Eight Mile Road and Woodward in Detroit, an exercise watched with interest by a city left for dead by economic developments that have been battering it since the Volkswagen Beetle took flight on American motorway and a fellow by the name of Sam Walton decided that he had a great idea for a new store. In mid-August, the Detroit Free Press reported that Meijer indeed would build on the site, calling it a “huge win” for a sputtering Motor City....


On September 11, 2009

Week in Renewables: A Solar Google, Algae on the Road, Striking it Rich in China

The most significant renewable energy news of this week starts with an odd new entrant to the solar market: Google wants to make mirrors for solar thermal installations. It decided to find its own way after becoming "disappointed" with the lack of great ideas showing up in renewable energy. Solar thermal, the Googlers believe, is the cheapest form of solar, but it's being held back by overly expensive mirrors. During his talk, Google green energy czar Bill Weihl also threw out some numbers gave for the cost of solar thermal: 12 to 18 cents per kilowatt hour. The company has good reason to know, as it has invested in both Brightsource and eSolar, but the latter company has also suggested...
On September 11, 2009

Aspiring Managers: Learn to Behave Like an Adult

Learning to be a mature adult is hard enough - most of us aren't there yet. Learning to be a good manager is way harder. You have to deal with your maturity, that of your employees, and all those leadership skills that management gurus haven't even figured out. Admit it - you could use some help.


On September 11, 2009

Luxury Brands Look to China

With the future of our global economy still uncertain, more and more executives are looking to China, specifically to the Chinese consumer — who just might be able to lift the global economy out of recession.

New research from McKinsey & Co. indicates that, by 2015, China will be home to the world's fourth-largest population of wealthy households, an estimated 4.4 million. McKinsey also reports that presently, about 80% of China's wealthy are between the ages of 18 and 45 (versus 30% in the US). Jing Ulrich, the chairman of China equities at Morgan Stanley, was recently quoted in Forbes as saying of China, "With the global recovery unlikely to be smooth, domestic demand is likely to remain the primary engine of growth in the remainder of 2009." In a Wall Street Journal op-ed last year, Zachary Karabell argued that "the rise of the Chinese consumer is the only thing standing between them [global companies] and a decline in their business."

And Chinese consumers are ready to spend. Ruder Finn Asia recently partnered with Albatross Global Solutions in developing the 2009 China Luxury Forecast, which found that, in Greater China as a whole, more than half (50.3%) of respondents claim they will not let the global economic downturn affect their purchase of luxury goods. Additionally, the Forecast found the Chinese buyer to be remarkably loyal, with nearly nine out of ten (89.3%) respondents saying they would stick to their preferred luxury brand despite the crisis.

According to the research, Louis Vuitton and Cartier were two of the most preferred brands among Chinese luxury consumers. These brands have had a presence in China since they first tapped into the market in the early 1990s, but new entrants are gaining ground as well. In July, Audi AG witnessed a jump of 42.5% in monthly sales from the previous year in China and Hong Kong. In 2008, China was the largest market for Hennessy cognac.

This performance in the luxury segment outpaces a still-impressive retail sales growth. As reported last month in The Economist, China's consumer market has increased by 8% a year in the past decade while, in the past 12 months, retail sales have grown 17%, although this figure could be inflated by government purchases.

And Chinese consumers engage with brands online. Almost 90% of the respondents in the China Luxury Forecast say they use the Internet to gain a better understanding of luxury brands and products. (Over 310 million people in China have the Internet, and the world's top blogger in terms of visits is Chinese &#8212 Xu Jinglei.) In this way, China is very similar to the US in that companies can support their marketing efforts with effective online communication.

By embracing the loyal Chinese buyer, who is increasingly becoming wealthy, consumer brands hope to drive growth and maybe — if we're lucky — pave the road to economic recovery.


On September 11, 2009

Medifast, Part Two: Weight-Loss Miracle or Pyramid Scheme?

(Note: See my previous post evaluating Medifast's claims of a "clinically proven" weight-loss method.) Chief executive officer Michael McDevitt claims the sales growth at Medifast is due to the successful execution of the company's diverse multi-channel distribution strategy, through which Medifast brand's value proposition "continues to be successfully communicated and accepted by its customers." Detractors allege, however, the company's growth is attributable to nothing more than a twist of the notorious Ponzi postage stamp con of 1921 -- a modern day, multilevel pyramid scheme. Is the company getting a bum rap? Competitors in the commercial weight loss sector are blaming lower consumer spending and a falloff in new customer traffic on a dearth of discretionary income, a result of the...


On September 11, 2009

Medifast, Part One: Weight-Loss Miracle or Pyramid Scheme?

Maryland-based Medifast is one of the few weight-loss companies reporting year-on-year gains in its financial results in these dour economic times. Liquid protein drinks, raw foods, Scarsdale and Atkins -- is the Medifast Meal Plan an amazing weight-loss product, or just another in a long list of fad diets? Management boasts that it has been on the cutting edge of weight management offerings for almost 30 years, with an estimated 20,000 physicians nationwide having recommended Medifast as a treatment option to more than one million of their overweight patients. Medifast meals are formulated with low-fat protein and fiber, and are supposedly "clinically proven" to help users lose weight quickly -- up to an alleged 20 pounds a month -- through...


On September 11, 2009

How Are You Defying “Best Practice”?

My last post raised the question, "Why does management behavior often diverge from "broadly accepted" theory or best practice?" In response, you shared insights as to why best practices aren't always practical or desirable and, instead, what should be done to (in your words) avoid "giving up on differentiation" and use best practices as "the basis for innovative practices."

Here's what I heard you say on the difficult realities you've experienced and how you've overcome them:

In reality, "best practice"...

1 ...isn't always the "best." Best practices work for a particular company in a particular market at a particular time and what is best for one organization, or one situation, may not be best for others.

2 ...often isn't feasible in terms of time, money, effort, and incentives. We can rarely afford the best because the end customer doesn't want to pay for the best product — they want to pay for a fairly good product. In addition, best practices are usually premised on getting consistently good results in the long-term but people are rewarded based on the results they got last quarter.

3 ...is sometimes unachievable given that common sense isn't all that common. People learn something in their early 20s and then apply what they have learned for the rest of their careers. And all too often they hammer it into what they know or what they can sell... and after that much pounding, the result has lost all of its key elements.

So instead, focus on...

Adapting best practices intelligently and innovatively to a given organization's cultures and situations.

Defining quality processes so that you have the best likelihood to deliver quality products and services at the time and cost required.

Having experienced people who understand the fundamentals and know how to think critically, strategically, and creatively.

These realities pose significant challenges, and lead naturally to my next question:

What best practices do leaders sometimes have to forgo to react to a particular situation? For example:

  • A recent article on The Blanchard Companies website exhorted leaders to coach their people and overcome the above realities by encouraging "managers to see coaching as a part of their job instead of a threat" and "senior leaders to be more coach-like" and provide "incentives for managers to develop their people." But none of this advice will make a whit of difference if the coachee doesn't want to be coached or the necessary chemistry doesn't exist between the coach and coachee. Although I am a coach by nature and profession, a handful of my direct reports in my prior life were uncoachable, at least by me, at that particular point in time, and it made sense to wait until they wanted coaching or find a coach that "clicked" with the employee.
  • Advice on how to influence others emphasizes the importance of building strong relationships, ensuring productive dialogue, and discovering interests to create opportunities for mutual gain. Nowhere in management research will you find the importance of, in the words of one of my clients, "going on strike." "Going on strike" is a last ditch effort to restart a relationship by, paradoxically, stopping it. It's necessary when the other party's wins are always at your expense. By going on strike, you withhold valuable resources and prove that your colleague doesn't have the political muscle to push you around and make you comply with their unreasonable requests and behavior. Needless to say, this is a risky approach and one that is effective only if used sparingly and with the support (or at least awareness) of the powers-that-be.

Okay, now it's your turn. Take a moment to share how you are turning "best practice" on its head. What have you done that seemed to defy "best practice conventional wisdom" but turned out to be effective?


On September 11, 2009

DoJ Puts Microhoo Under the Microscope

The Department of Justice has asked Yahoo and Microsoft to supply it with more information about its proposed search advertising tie-up that the duo announced earlier this summer. Both companies have said they are cooperating with the inquiry. Indeed, they all but predicted this would happen when their partnership was first announced.
On September 11, 2009

Alloy Q2: Revenue Down But CEO Diamond Gets Millions in Stock Awards

Revenue is down at Alloy Media + Marketing, the agency that brought us Gossip Girl, but CEO Matthew Diamond is still getting his stock bonuses. Even though six month revenue is down 6 percent to $97 million, Diamond was granted 224,031 shares of restricted Alloy stock and 234,235 stock options a few days before the results were filed with the SEC.